Activation
Why won’t my SIM Card work with my ZTE smartphone?
If you have a ZTE smartphone and have received an error message after inserting your new SIM Card, then you’ve come to the right place!
Help – I can’t find my Settings
Can’t find your Settings app on your phone? No worries, we have you covered! Android Devices Your Settings app is usually associated with this icon
How many SIM Cards will I receive?
Customers with multi-line plans will receive an upgraded SIM Card for each line. Each SIM Card will then be sent separately, and customers will receive
Why am I getting a new SIM Card?
We’ve upgraded our network, so that means your SIM Card will need an upgrade, too! Since we’re now on T-Mobile’s 4G LTE/5G network, we’re sending
What upgrades were made to the network?
We’re proud to announce that we are now on T-Mobile’s nationwide network 4G LTE/5G network. This means that you will now receive the same fast
Having issues with your iPhone?
Get your calls, MMS messages, and Visual Voicemail working flawlessly. Here’s how! You may just have to update your iOS and carrier settings. This will
Shipping – Why haven’t I received my SIM Card?
All SIM Cards are typically shipped within 24 – 48 hours after address confirmation. If it’s been over seven days since you received your tracking
Will my phone work on the new 5G network?
Of course! We’ve upgraded our network to 5G speeds through T-Mobile’s nationwide network, but that doesn’t mean 4G LTE is gone. Your new SIM Card
Can I keep my Hello Mobile number on the upgraded network?
Yes, you can! We know how important it is to keep your number, so we’ve made sure that you will continue to use your phone
Where can I find my account details for my current carrier?
When you bring your number to Hello, you must submit your account details from your current carrier. This information must be accurate to transfer your number