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Hi. How can we help?

Common help topics: bring your own phone, upgrade plan, activation

What happens if I don’t pay my Affirm loan?

Affirm can report your account activity to major credit bureaus, so if you don’t pay, it could ultimately hurt your credit score and prevent you…

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What can I use to pay my Affirm loan?

Currently, Affirm accepts the following payment methods: Debit card, Checking account, and Paper check via mail.

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What happens if I am still being billed by Affirm for a returned item?

Since it can take up to 21 days for a return to be processed, your Affirm account won’t be updated until then. However, you should…

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What happens to my Affirm loan once it is paid in full?

Once you have paid off your Affirm loan, you will no longer need to submit monthly payments. You can review your loan timeline at any…

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How can I update my payment information with Affirm?

You can update your personal information, payment method, and make payments directly from your Affirm account here: https://www.affirm.com/user/signin

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Can I get a refund for the payments I made to Affirm before returning the phone?

Unfortunately, Affirm will not refund paid interest. When you make your payments, the funds are first applied to the accrued, unpaid interest, and then the…

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If I financed my phone with Affirm, am I able to return it?

Please contact Hello Mobile to request a refund. They will let you know if a return is possible and how much the refund will be,…

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Can I pay off my loan with Affirm early?

Yes, you can certainly pay off your loan early. There are no penalties or fees if you choose to do so, and you’ll save on…

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How can I make my payments to Affirm?

You can make or schedule your payments online at affirm.com or in the Affirm app. To make payments online at affirm.com: 1. Sign in to…

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Is my personal information secure with Affirm?

Protecting your data is Affirm’s top priority and all industry standards for protecting your personal information are met. Affirm’s policies safeguard the collection, use, and…

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