If your phone’s SIM card is not compatible with our network, or if you do not have a SIM card kit, we are happy to send you one free of charge!
The SIM kit you receive should include your Hello Mobile SIM card, 3 SIM card adapters, and a SIM card-eject tool. It contains everything you need to get your new SIM card installed into your phone.
First, turn off your phone. If you have a SIM card in your phone, you may remove it now using the SIM card eject-tool. Don’t worry if you misplace the one we sent you. The tip of a paper clip will work just fine.
Take a close look at your Hello Mobile SIM card tray and note the 3 different sized cut-out options of the SIM card.
Compare your old SIM card to the Hello Mobile SIM card tray to match up the right size cut-out for your phone, and carefully punch it out. If you don’t have a SIM card to compare, search your phone type online for guidance on the right size.
Place your new Hello Mobile SIM card into your phone and turn it on. Your SIM card is now installed!
When you have figured out the correct SIM card size, place it into your phone and turn it on.
Your SIM card is now installed! Now you just need to perform a Network Reset, and your phone will be ready to use!