How do I perform a Network Reset?

Before you can connect your smartphone to Hello Mobile, confirm your smartphone is compatible with our network!

Once you’ve confirmed your phone’s compatibility, and (if necessary) installed your new SIM card, you are ready to perform a network reset!

 

To perform an iPhone Network Reset

Option 1:

  1. First, ensure that Mobile Data is on by going to Settings > Cellular > tap Cellular Data, to toggle the button to green.
  2. Perform a network reset by going to Settings> General > Scroll down and tap Reset > tap Network Reset Settings. Don’t worry, this network reset will not delete or affect any information stored on your phone.
  3. If prompted, enter your iPhone password.
  4. If this process fails, try Option 2.

 

Option 2:

  1. From your home screen, tap the green phone icon
  2. Dial ##25327#
  3. Tap the green phone icon and then “Ok” to begin the service update
  4. Once the update is complete, tap “Ok”
  5. Dial 1 (877) 544-3556 to perform a test call, which will confirm if your phone is activated

Note: If your phone still fails to connect after following these steps, contact us and we’ll help you out!

 

To perform an Android Network Reset

Option 1: 

  1. From the home screen, tap the Phone icon
  2. Dial ##72786#
  3. Tap “Yes”
  4. Your phone should power off and back on again and start to configure itself.
  5. If prompted, tap “Yes” to accept any updates
  6. Your phone will restart again once it has the latest updates
  7. Dial 1 (877) 544-3556 to perform a test call and confirm that your phone is activated
  8. If the test call fails, try Option 2

Option 2:

  1. First, ensure that Mobile Data is enabled by going to Settings and locating Mobile Data. This will vary depending on your Android phone. You may find it under Mobile networks, Data usage, or More.
  2. Tap the switch OFF and then back ON, and the button will toggle to green
  3. Next, go to Settings > Scroll down to System Updates > Tap Update Profile and wait for the process to complete. Tap YES to any updates if prompted. Your phone will now restart.
  4. Place a test call to 1 (877) 544-3556 to verify your phone’s activation.

Note: If your phone still fails to connect after following these steps, contact us and we’ll help you out!