How do I perform a Network Reset to activate my phone?

To activate the phone you brought to Hello Mobile, please follow the steps below in the order shown.

If bringing a GSM or CDMA smartphone, please only perform the steps that apply to your device.

  • GSM smartphone: Customer information stored on a removable SIM Card that may be used in other compatible GSM devices.
  • CDMA smartphone: Customer information stored on the phone with or without a SIM Card. The SIM Card can only be used in the designated programmed phone.

Note: Some phones can work with both CDMA and GSM technologies depending on the carrier it was purchased from. Consult your carrier if you are not sure.   

STEP 1 – RESET YOUR NETWORK (iPhone Only):

iPhone Network Reset (Manually), for GSM & CDMA Phones:

*Resetting your network settings will NOT result in any loss of information from your phone.

  1. Go to Settings Generaland scroll down and tap Reset, then tap Network Reset Settings.
  2. If prompted, enter your iPhone password and confirm the reset.
  3. Wait for the phone to complete the reset process.

*If unsuccessful, please use the automatic Network Reset instructions (CDMA phone only).

iPhone Network Reset (Automatically), for CDMA Phones:

CDMA Phones Only

*If you have a GSM iPhone, please consult your user manual on resetting your Network Operator.

  1. From your home screen, tap the green phone icon.
  2. Dial ##25327# and tap the green phone icon again.
  3. Tap OKto start a service update and tap OK when completed.

STEP 2 – MANUAL NETWORK SELECTION (iPhone Only):

iPhone Manual Network Selection, for GSM Phones

  1. From the home screen, tap Settings.
  2. Tap Cellularand select Network Selection.
  3. Slide the automatic slider to the OFF position to start scanning for networks.
  4. Select T-Mobile.

iPhone Carrier Update (Automatically), for CDMA Phones

  1. From your home screen, tap the green phone icon.
  2. Dial ##873283#
  3. Tap the green phone icon and OKto start the service update.
  4. After the update is complete, tap, OK.

iPhone Check Carrier Settings Update (Manual), for GSM & CDMA Phones 

  1. Make sure your device is connected to a Wi-Fi or cellular network.
  2. Tap SettingsGeneralAbout. If an update is available, you’ll see an option to update your Carrier Settings.
  3. To see the Carrier settings version on your device, tap SettingsGeneralAbout > Carrier.
  4. If you inserted a new SIM Card into your iPhone, you’ll need to download the Carrier settings for your new carrier.

Note: If your phone fails to connect after completing these steps and downloading the My Mobile Account App, give us a call at 1 (888) 95-HELLO, and we’ll be happy to help you.

STEP 1 – RESET YOUR NETWORK (Android Only):

 *Resetting your network settings will NOT result in any loss of information from your phone.

Step 1 – GSM & CDMA Phones

  1. Go to SettingsBackup and Reset/General ManagementReset Network Settings > Reset.
  2. If prompted, enter your password and confirm the reset.
  3. Wait for the phone to complete the reset process.

Step 2 – GSM & CDMA Phones

  1. First, go to SettingsMobile Dataand ensure that Mobile Data is enabled. (This will vary depending on your Android phone. You may find it under Mobile NetworksData Usage, or More)
  2. Tap the switch OFF and then back ON. The color should change to Green.
  3. Next, go to Settings > System Updates, then tap Update Profile and wait for the process to complete.
  4. Tap YES to any updates if prompted. Your phone will now restart.

*If unsuccessful, please use the automatic Network Reset instructions (CDMA phone only).

Android Network Reset (Automatically), for CDMA Phones

This is an alternative way to perform a Network Reset (on CDMA phones only).

  1. From the home screen, tap the phone icon.
  2. Dial ##72786#.
  3. Tap Yes.
  4. Your phone should power OFF and back ON, then start configuring itself.
  5. If prompted, tap Yes to accept any updates. (Once the updates are completed, the phone will restart again)

STEP 2 – MANUAL NETWORK SELECTION (Android Only):

For GSM Phones Only

  1. Go to Settings Mobile Network Preferred Network Type and select GSM or LTE. (If none of these options are present, select Automatic or Home)
  2. Go to SettingsConnectionsNetworks Operators and select T-Mobile/ GSM or 313-100.
  3. Turn the phone OFFand then back ON.
  4. Go to SettingsConnectionsNetworks Operators > Select T-Mobile/ GSM or 313-100.

Note: If your phone fails to connect after following these steps and downloading the My Mobile Account App, give us a call at 1 (888) 95-HELLO. We’ll be happy to help you.