My Account

Manage your profile, account settings and plan

My phone keeps turning ON and OFF. How can I fix this?

If your Android phone is turning on and off on its own, you may need to reboot your device. The following steps will reboot the device: Press and hold the power button on your phone to turn it off. Once off, hold down the power and

How do I transfer my number to Hello Mobile?

Whether you brought your own phone or purchased a new one,  if you’ve got a phone number you’re itching to bring to Hello Mobile, this simple guide is your ticket to a happy transfer!   1. Rules for Bringing Your Own Number   For the

What is My Mobile Account?

My Mobile Account is the ultimate way to manage your Hello Mobile account. Enhance your Hello Mobile experience with the following features: Check Usage: Keep track of your usage history to save as much data as possible Purchase Refills: Out of data? Get more with

Where can I find account details for my current carrier?

When you bring your number to Hello, you’ll submit account details from your current carrier. This info must be accurate to quickly and easily get your number on our network. In fact, mistakes in this section are the most common cause of number transfer delay or

Can I use my phone while my number is being transferred?

Absolutely! In fact, we’ll give you a temporary number to use while your number ports to Hello Mobile. Here’s what you’re able to do while your number transfers to our network: Call 911 in Case of Emergencies It is incredibly important to Hello Mobile that our

How do Family Plans work?

On a family plan, you will receive a single bill at the end of the billing cycle that will be paid using the primary credit card attached to the account. To change your family plan, go to your Plan page. All of your lines will share

How do I pay for my Hello Mobile plan?

Paying for your Hello Mobile plans couldn’t be easier! We accept Visa, MasterCard, Discover, and American Express Credit Cards as well as mailed checks. Payments may be made over the phone or online. We’ll always send you a reminder before your bill is due. Expect

How do I find my phone’s IMEI/MEID/ESN Number?

Finding your phone’s unique IMEI/MEID/ESN Number is a snap! Check below to find it based on your device. Find my iPhones IMEI/MEID/ESN number  There are 3 different ways to find your IMEI/MEID/ESN number on your iPhone. Try any of them. Option 1: Dial *#06# and the IMEI

How do I Activate my phone?

Activate My Own Phone Start enjoying Hello Mobile service from the phone you already know and love: 1. Insert SIM Card Check out our SIM card installation guide to learn how. If your phone did not require a Hello Mobile SIM Card, skip this step. 2.