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Manage your profile, account settings and plan


Why won’t my SIM Card work with my ZTE smartphone?

If you have a ZTE smartphone and have received an error message after inserting your new SIM Card, then you’ve come to the right place! You’ll most likely have to update the software on your phone, so we’ve put together a few steps on how


Help – I can’t find my Settings

Can’t find your Settings app on your phone? No worries, we have you covered! Android Devices Your Settings app is usually associated with this icon and will be titled ‘Settings’. Here are three different ways to find your Settings app: 1. The All Apps ScreenGo


How many SIM Cards will I receive?

Customers with multi-line plans will receive an upgraded SIM Card for each line. Each SIM Card will then be sent separately, and customers will receive tracking details for each order. You’ll also find the last four digits of the new SIM Card under each of


Why am I getting a new SIM Card?

We’ve upgraded our network, so that means your SIM Card will need an upgrade, too! Since we’re now on T-Mobile’s 4G LTE/5G network, we’re sending you a SIM Card that is compatible with our new network to replace your current one. This will be a


What upgrades were made to the network?

We’re proud to announce that we are now on T-Mobile’s nationwide network 4G LTE/5G network. This means that you will now receive the same fast speeds, expansive coverage, and strong service but at the low prices, you’ve always had. As we aim to provide you


Having issues with your iPhone?

Get your calls, MMS messages, and Visual Voicemail working flawlessly. Here’s how! You may just have to update your iOS and carrier settings. This will improve your connection to our network and your phone’s performance. Let’s start by updating your iOS to the latest version.


Shipping – Why haven’t I received my SIM Card?

All SIM Cards are typically shipped within 24 – 48 hours after address confirmation. If it’s been over seven days since you received your tracking details, and you still haven’t received your order, please give our Customer Support team a call at 1 (888) 95-HELLO,


Will my phone work on the new 5G network?

Of course! We’ve upgraded our network to 5G speeds through T-Mobile’s nationwide network, but that doesn’t mean 4G LTE is gone. Your new SIM Card will connect to whichever network is most compatible based on your current phone model and physical location. Your phone will


Can I keep my Hello Mobile number on the upgraded network?

Yes, you can! We know how important it is to keep your number, so we’ve made sure that you will continue to use your phone number throughout the process, even after shipment. To do this, we’ve attached a temporary number to the upgraded SIM card


Configure your data with these Access Point Name (APN) Settings

Can’t connect your phone to our data network? Follow the instructions below to configure your APN settings and connect to the Hello Mobile Network. Data Settings for Android Devices Go to Settings and locate Wi-Fi & Mobile Data & make sure both are turned ON.