My Account

Manage your profile, account settings and plan


Configure your data with these Access Point Name (APN) Settings

Can’t connect your phone to our data network? Follow the instructions below to configure your APN settings and connect to the Hello Mobile Network. Data Settings for Android Devices Go to Settings and locate Wi-Fi & Mobile Data & make sure both are turned ON.


Wi-Fi Auto-Connect™ locations

Hello Mobile has teamed up with these 50 sponsors to bring you our FREE Wi-Fi connection in over 10 million locations nationwide. All you need is the My Mobile Account App installed on your smartphone, and we’ll take care of the rest! A ATT Wi-Fi


What network is Hello Mobile on?

Hello Mobile is on T-Mobile’s nationwide 4G LTE/5G network. Meaning you’ll have access to America’s largest 5G network at absolutely no additional cost to you! Visit our coverage map to check out the coverage in your area.


What are your customer support hours? Do you have chat?

Our expert Customer Support Team is available from Monday – Friday 8:00 AM to 12:00 AM EST or Saturday – Sunday 9:00 AM to 6:00 PM EST, Toll-Free, at 1-888 95-HELLO (43556). Chat support is available 7 days a week, Sunday through Saturday from 9