My Account

Manage your profile, account settings and plan


Wi-Fi Auto-Connect™ locations

Hello Mobile has teamed up with these 50 sponsors to bring you our FREE Wi-Fi connection in over 10 million locations nationwide. All you need is the My Mobile Account App installed on your smartphone, and we’ll take care of the rest! A ATT Wi-Fi


What network is Hello Mobile on?

Hello Mobile is on T-Mobile’s nationwide 4G LTE/5G network. Meaning you’ll have access to America’s largest 5G network at absolutely no additional cost to you! Visit our coverage map to check out the coverage in your area.


What are your customer support hours? Do you have chat?

Our expert Customer Support Team is available from Monday – Friday 8:00 AM to 12:00 AM EST or Saturday – Sunday 9:00 AM to 6:00 PM EST, Toll-Free, at 1-888 95-HELLO (43556). Chat support is available 7 days a week, Sunday through Saturday from 9


Where can I find my account details for my current carrier?

When you bring your number to Hello, you must submit your account details from your current carrier. This information must be accurate to transfer your number to our network. In fact, mistakes in this section are the most common cause of number transfer delay or failure.