My Account

Manage your profile, account settings and plan


How do Multi-line Plans work?

On a multi-line plan, you will receive a single bill at the beginning of the billing cycle that will be paid using the primary credit card attached to the account. All of your lines will share the same “base plan.” If you change your multi-line


How do I pay for my Hello Mobile plan?

Paying for your Hello Mobile plans couldn’t be easier! We let you pay over the phone or online and accept a variety of payment methods. You can pay with a credit or debit card in your name (Visa, MasterCard, Discover, and American Express), or with


How do I find my phone’s IMEI/MEID Number?

Finding your phone’s unique IMEI/MEID Number is easy! Just dial *#06# on your keypad, and the IMEI/MEID Number should appear. You can also follow the instructions below to find it manually. Find my iPhones IMEI/MEID/ESN number  There are 3 different ways to find your IMEI/MEID


How do I activate my phone with Hello Mobile?

Whether you brought your own phone or purchased a new one, activating it with Hello Mobile is super easy! Just follow the steps below: If You Brought Your Own Phone Insert your Hello Mobile SIM Card Follow our easy installation guide to see how. Perform


How do I find my SIM Card number?

Finding your SIM Card number depends on your phone. See below for detailed instructions by brand. Find My SIM Card Number on an iPhone: Go to Settings > General> About. Then scroll down and locate the ICCID (SIM Card) number. Find My SIM Card Number on an Android  1. Go to Settings > About


Can I Bring My Own Phone to Hello Mobile?

Yes you can! If you’d like to bring your own phone to Hello Mobile then head on over to our Bring Your Own Phone page to check your phone’s compatibility with our nationwide 4G LTE/5G network. To Bring Your Own Phone as quickly as possible, follow


How long will it take for my order to be shipped?

All orders usually take about 2-5 business days to be shipped. Once your order ships, we’ll email you a tracking number so you can follow its progress. To get your FREE SIM Card shipped, make sure you Set Up your lines first. Once you do, your


When can I start making calls and texts?

Your service with Hello Mobile starts the moment you activate your first line! As every scenario is different, here’s a quick guide to help you get started. Did you? 1. Order a phone from Hello Mobile? If you purchased a phone from us, enjoy your service


How do I join Hello Mobile?

Signing up for Hello Mobile is so easy; you can do it from the comfort of your couch! Start by selecting the plan that best fits your needs on our shop page, and the number of lines you’ll need. Once you’ve picked a plan, it’s