My Account

Manage your profile, account settings and plan


Where is my SIM Card?

 SIM Cards typically ship between 2-5 business days. You will receive an email with your tracking details as soon as your order is shipped. Contact our Customer Support team if you have any questions or need assistance!


What is an IMEI/MEID Number?

An IMEI Number is a 15-digit unique identifier for all GSM phones. An MEID is the 14-digit unique identifier for phones running on a CDMA. Both can be used for tracking purposes in the event your phone is either lost or stolen.  Even identical phone


I’ve created a Hello Mobile account. What’s next?

After you’ve created an account, it’s time to Activate your lines and start enjoying your service. Head to the Line Setup Page and choose “Set Up Line.” Then follow the easy step-by-step instructions to Add a Phone and Number to your first line. Repeat this


What do I do if I have a SIM card error message?

If your phone displays a SIM Card error message, follow these steps to get your phone running again: Turn your phone off. Remove the SIM Card. Make sure the SIM Card isn’t damaged or you’ll need a replacement. Insert the SIM Card back into your


How do I perform a Network Reset to activate my phone?

To activate the phone you brought to Hello Mobile, please follow the steps below in the order shown. Please only perform the steps that apply to your device. GSM smartphone: Customer information stored on a removable SIM Card that may be used in other compatible


How does Hello Mobile handle high-speed data?

Some Hello Mobile plans have an allotted amount of high-speed Data to use within your billing cycle, while an UNLIMITED plan means you’ll never run out! When it comes to Data speeds, that depends on your phone’s capacity and the coverage in your current area. To


How does Wi-Fi Auto Connect™ work?

Saving Data = Saving Money! Keep your Data for when you need it most with our Wi-Fi  Auto Connect™ feature. Hello Mobile automatically connects your phone to available FREE Wi-Fi at over 10 million locations nationwide. That means you’ll be saving Data without even lifting a


How do I contact Hello Mobile?

Whether you have questions, concerns, or just want to say “hey,” get in touch with us here at Hello Mobile! Our expert Support Team is available from Monday – Friday 8:00 AM to 12:00 AM EST or Saturday – Sunday 9:00 AM to 6:00 PM