Plans
How do Multi-line Plans work?
On a multi-line plan, you will receive a single bill at the beginning of the billing cycle that will be paid using the primary credit
How does Hello Mobile handle high-speed data?
Some Hello Mobile plans have an allotted amount of high-speed Data to use within your billing cycle, while an UNLIMITED plan means you’ll never run
How can I view my remaining usage for the month?
Hello Mobile likes to keep you in total control of your monthly plan, so we’ve developed a few different ways on how you can access
Can I roam?
Yes, your Hello Mobile phone will display a “Roam” or “RM” indicator on your screen when you’re in a roaming area. While roaming, you can
How can I see what phone plan I’m on?
Simply log in to your account and head to your Plans Page to get details on, or edit your plan. If you need more Data, purchase
Can I make international calls?
Every Hello Mobile plan includes international calling. All international minutes featured in your chosen plan may be used to call our select countries at NO additional
How do I add additional service?
Out of service? We’ve got you covered. Visit our Refills page to snag some extra Data and minutes to get you through those hectic months. If you
When does my service begin each month?
Your service begins once you activate any line on your plan, which will then be the start date for your billing cycle. If you’re unsure of when your
What happens if I run out of service?
If you’ve run out of Data or minutes, you can always purchase more at any time! Upgrade your plan and only pay the difference, or buy our
Will unused service carry over to the next month?
Unused service from your monthly plan will not carry over into your next month. If you bought a refill and haven’t used it all, that