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Hi. How can we help?

Common help topics: bring your own phone, upgrade plan, add line

What do I do if I have a SIM card error message?

If your phone says you have a SIM card error message, follow these steps:

  1. Turn off your phone
  2. Remove the SIM card.
  3. Make sure the SIM card isn’t damaged. If it is, you will need a replacement.
  4. Insert the SIM back into your phone
  5. Turn your phone back on.

Feel free to contact us any time if you’re still having trouble!