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Hi. How can we help?

Common help topics: bring your own phone, upgrade plan, activation

What do I do if I have a SIM card error message?

If your phone displays a SIM Card error message, follow these steps to get your phone running again:

  1. Turn your phone off.
  2. Remove the SIM Card.
  3. Make sure the SIM Card isn’t damaged or you’ll need a replacement.
  4. Insert the SIM Card back into your phone.
  5. Turn your phone back on.

Here’s a quick list on some of the most common SIM Card errors you may run into:

  • SIM Lock
  • SIM Invalid
  • Network Lock

If you receive any of these error messages, you previous carrier may have enabled a lock or restriction to your phone and will have to reach out to them to remove this.

Feel free to contact us anytime, Toll-Free, at 1-888 95-HELLO (43556) anytime Monday – Friday 8:00 AM to 12:00 AM EST or Saturday – Sunday 9:00 AM to 6:00 PM EST.