What do I do if I have a SIM card error message?

If your phone displays a SIM Card error message, follow these steps to get your phone running again:

1. Turn your phone off.
2. Remove the SIM Card.
3. Make sure the SIM Card isn’t damaged or you’ll need a replacement.
4. Insert the SIM Card back into your phone.
5. Turn your phone back on.

Here’s a quick list on some of the most common SIM Card errors you may run into:

• SIM Lock
• SIM Invalid
• Network Lock

If you receive any of these error messages, your previous carrier may have enabled a lock or restriction to your phone, and will have to reach out to them to remove this.

Feel free to contact us anytime, Toll-Free, at 1-888 95-HELLO (43556), from Monday – Friday: 8:00 AM EST to 12:00 AM EST, and Saturday – Sunday: 8:00 AM EST to 8:00 PM EST.