Our expert Customer Support Team is available from Monday – Friday: 8:00 AM EST to 12:00 AM EST, and Saturday – Sunday: 8:00 AM EST to 8:00 PM EST, Toll-Free, at 1-888 95-HELLO (43556). 

Chat support is available Monday – Friday: 8:00 AM EST to 12:00 AM EST, and Saturday – Sunday: 8:00 AM EST to 8:00 PM EST, by clicking here.

All orders usually take about 2-5 business days to be shipped.

Once your order ships, we’ll email you a tracking number so you can follow its progress.

To get your FREE SIM Card shipped, make sure you Set Up your lines first. Once you do, your SIM Card will be shipped right away.

Your service with Hello Mobile starts the moment you activate your first line!

As every scenario is different, here’s a quick guide to help you get started.

Did you?

1. Order a phone from Hello Mobile?

If you purchased a phone from us, enjoy your service as soon as it arrives. Follow these instructions to Activate Your Hello Mobile Phone.

2. Bring Your Own Phone and Your Own SIM?

If you brought your own phone and a compatible SIM Card, activate your phone right away! Follow our guide to activate your phone here.

3. Need a FREE Hello Mobile SIM Card Kit?

Activating your phone with our Free SIM Card Kit is so quick & easy! Check out these steps to activate your phone with a Hello Mobile SIM Card.

Click here for more shipping time information. Contact us if you need immediate assistance.

Signing up for Hello Mobile is so easy; you can do it from the comfort of your couch!

Start by selecting the plan that best fits your needs on our shop page, and the number of lines you’ll need.

Once you’ve picked a plan, it’s time to decide on the phone you’d like to use on the Hello Mobile network. You can bring your own phone, and we’ll send you a FREE SIM Card Kit, or purchase one of our affordable smartphones.

After that, create your new Hello Mobile account, proceed to payment and wait for your order to arrive to activate your lines. It’s that simple! We’ll also send you a tracking email after your order has been placed so you can keep tabs on your order.

Click here to get started!

 SIM Cards typically ship between 2-5 business days. You will receive an email with your tracking details as soon as your order is shipped.

Contact our Customer Support team if you have any questions or need assistance!

Hello Mobile has teamed up with these 50 sponsors to bring you our FREE Wi-Fi connection in over 10 million locations nationwide. All you need is the My Mobile Account App installed on your smartphone, and we’ll take care of the rest!

A

ATT Wi-Fi

B

Best Buy

Bloomingdales

Budget Inn

Buffalo Wild Wings

C

Chick-fil-A

Chuck-E-Cheese

Clarion

Courtyard

D

Days Inn

Denny’s

Disney Theme Parks

E

El Pollo Loco

F

Firestone

G

Gap

H

H&M

I

IHOP

IKEA

Islands Restaurants

K

Kaiser Permanente

KFC

M

Marriott

McDonald’s

Michael’s

N

Nordstrom

O

Office Depot

P

Panda Express

Panera

Pizza Hut

Planet Fitness

Popeyes

R

Ralph’s

Red Lobster

Residence Inn

S

Sams Club

Sears

Sheraton

Six Flags

Staples

Starbucks

Super 8

T

Taco Bell

Target

Travel Lodge

U

Universal Studios & Islands of Adventure

V

Von’s

W

Walmart

Wendy’s

Whole Foods Market

Y

Yard House

My Mobile Account App is the ultimate way to manage your Hello Mobile account.

Enhance your Hello Mobile experience with the following features:

• Check Usage: Keep track of your usage history to save as much data as possible
• Purchase Refills: Out of data? Get more with just the touch of a button.
• Grab International Service: Let your phone go the distance with international plans purchased right from the My Mobile Account app.
• Connect to Wi-Fi Hotspots: Automatically connect to over 10 Million Wi-Fi locations nationwide. Save as much data as possible no matter where you go!
• Get Support Whenever, Wherever: Access our handy online Help Center or contact our expert Customer Support team right from the My Mobile Account app.

For total account mastery, nothing beats My Mobile Account App!

Download it now right here for iOS and right here for Android.

All orders usually take about 2-5 business days to be shipped.

Once your order ships, we’ll email you a tracking number so you can follow its progress.

To get your FREE SIM Card shipped, make sure you Set Up your lines first. Once you do, your SIM Card will be shipped right away.

Saving Data = Saving Money! Keep your Data for when you need it most with our Wi-Fi  Auto Connect™ feature.

Hello Mobile automatically connects your phone to available FREE Wi-Fi at over 10 million locations nationwide. That means you’ll be saving Data without even lifting a finger!

Don’t panic if you forgot your account password. Go to the Login page and choose Forgot Password. Enter your email address, and we’ll send you an email with a link to reset your password.

Whether you have questions, concerns, or just want to say “hey,” get in touch with us here at Hello Mobile!

Our expert Support Team is available from Monday – Friday: 8:00 AM EST to 12:00 AM EST, and Saturday – Sunday: 8:00 AM EST to 8:00 PM EST, Toll-Free, at 1-888 95-HELLO (43556).

If you need to send us a fax you can reach us at 1 888-754-6502.

Follow us on social media to keep up with all the latest news and updates from Hello Mobile:

Facebook – https://facebook.com/HelloMobile

Live Chat – Click the “Live Chat” tab at the bottom right of https://hellomobile.com/ to chat with us.

Twitter – https://twitter.com/helloMobile

Instagram – https://instagram.com/helloMobile

It is incredibly important to Hello Mobile that our customers can contact 911 whenever they need. Therefore, you may make calls to 911 even during the number transfer process.

HOWEVER, the public safety dispatch center might not be able to call you back after you contact them as they could fail to receive a usable phone number from your handset.

For this reason, be sure to immediately explain your emergency and location in detail to the emergency operator after dialing 911.

We’re sorry to hear you are experiencing weak signal strength. Many different factors can affect this:

• You may be outside our network’s coverage area
• You may be roaming
• Your current location may have weaker than average signal strength
• Weather, terrain, foliage, traffic volume, service outages, or any combination of these

Weak phone signals can be frustrating, but there are a few things you can try to get your strength back!

Switch to Wi-Fi

Because Wi-Fi does not rely on network coverage, switching to a strong and secure Wi-Fi will boost your phone’s signal strength.

Turn “Airplane mode” on and off

Airplane mode was made to disconnect your phone from its network, so if you turn it off and back on, you will force it to attempt a connection with the nearest cell tower. The closer the tower your phone is connected to, the better service you’ll experience.

Relocate!

You could be out of your network’s coverage area, or something may be blocking your signal. If you’re in a densely populated place, many people using their Data at the same time are likely causing a “signal traffic jam” on the nearest cell tower. Try going somewhere else to find better service.

Perform a Network Reset

If it doesn’t compute, reboot! Performing a network reset can give a much-needed refresh on your connection, giving you a stronger signal. Check out our guide on how to perform a network reset.

Can’t find your Settings app on your phone? No worries, we have you covered!

Android Devices

Your Settings app is usually associated with this icon  and will be titled ‘Settings’. Here are three different ways to find your Settings app:

1. The All Apps Screen
Go to Home Screen > swipe or tap All Apps > Locate the  icon and tap it

2. Search Bar 
Go to the Home Screen > swipe or tap All Apps > On the Search bar type in ‘Settings’ > Tap on Settings icon

3. Quick Settings Menu

Swipe down from the top side of the screen. You will then see a compact or expanded view. 

For compact view, you’ll seethe icon on the top right corner. 

If you still can’t find the Settings icon, you’ll have to swipe down again to

access the expanded Quick Settings menu. The Settings Icon should then be
displayed on the bottom right corner of the menu.

iPhone Devices

Your Settings app is usually associated with this icon  and will be titled ‘Settings’. It will normall be found on your home screen.

You may also use the Search tool and type in ‘Settings’ and the app  should appear.

Customers with multi-line plans will receive an upgraded SIM Card for each line. Each SIM Card will then be sent separately, and customers will receive tracking details for each order. You’ll also find the last four digits of the new SIM Card under each of your Hello Mobile lines.

We will transfer each number individually once we see usage on each SIM Card. This will happen automatically, and we’ll send an SMS with the phone number transferred once it’s complete. Number transfers should only take about 15 – 20 minutes. If your transfer is taking longer, give us a call at 1 (888) 95-HELLO, 1 (888) 954-3556 for help.

We’ve upgraded our network, so that means your SIM Card will need an upgrade, too! Since we’re now one of America’s largest 4G LTE/5G networks, we’re sending you a SIM Card that is compatible with our new network to replace your current one. This will be a completely FREE upgrade for you since your current SIM Card will expire soon.

We’ll be sending tracking details in the coming weeks so keep an eye out for an email from us. You can also view your tracking details within your account.

We’re proud to announce that we are now one of America’s largest 4G LTE/5G networks. This means that you will now receive the same fast speeds, expansive coverage, and strong service but at the low prices, you’ve always had.

As we aim to provide you with a great experience, each of these upgrades has been made entirely complimentary for you. Customers will be receiving a new SIM Card compatible with our new network to connect. This will be shipped, FREE of charge. For any questions, give our Customer Support Team a call at 1 (888) 95-HELLO, 1 (888) 954-3556.

Get your calls, MMS messages, and Visual Voicemail working flawlessly. Here’s how!

You may just have to update your iOS and carrier settings. This will improve your connection to our network and your phone’s performance.

Let’s start by updating your iOS to the latest version.

• Go to Settings > Tap General > Hit Software Update > Then Download and Install

You should update until your phone reaches the latest version, which is 14.5.

Now, update your carrier settings:

1. Make sure your device is connected to a Wi-Fi or cellular network.
2. Tap Settings > Hit General > Click About. If an update is available, you’ll see an option to update your carrier settings.
3. If available, select to update.

To view what version of carrier settings your phone is running on go to:

Settings > Tap General > Hit About > Scroll Down to Carrier > The version number should be on the right-hand side of the screen

If you’ve completed these steps, but are still having trouble with your iPhone please give our Customer Support team a call at 1 (888) 95-HELLO, 1 (888) 954-3556.

All SIM Cards are typically shipped within 24 – 48 hours after address confirmation. If it’s been over seven days since you received your tracking details, and you still haven’t received your order, please give our Customer Support team a call at 1 (888) 95-HELLO, 1 (888) 954-3556. Our reps will confirm, or update your address and then place an order for a replacement SIM Card. Make sure to keep an eye out for an email with tracking details.

Of course! We’ve upgraded our network to one of America’s largest 4G LTE/5G networks, but that doesn’t mean 4G LTE is gone. Your new SIM Card will connect to whichever network is most compatible based on your current phone model and physical location. Your phone will do this automatically, so your connection will be seamless and uninterrupted.

This also means that your current phone will run smoothly with our upgraded SIM Card The only differences you’ll really see are faster speeds, wider coverage, and stronger signal strength through the 4G LTE/5G network and all photos, apps & contacts will remain the same.

Yes, you can! We know how important it is to keep your number, so we’ve made sure that you will continue to use your phone number throughout the process, even after shipment. To do this, we’ve attached a temporary number to the upgraded SIM card sent to you.

Once you receive your upgraded SIM Card, just insert it into your phone and place a test call we will immediately begin to transfer your Hello Mobile number. We’ll then send you a text to confirm completion. This process should take no longer than 15 – 20 minutes and will also serve as the activation of your SIM Card.

If you have questions on how to activate, please give our direct-to-agent line a call at, 1 (888) 95-HELLO, 1 (888) 954-3556.

When you bring your number to Hello, you must submit your account details from your current carrier.

This information must be accurate to transfer your number to our network. In fact, mistakes in this section are the most common cause of number transfer delay or failure.

Choose your carrier below for personalized help finding everything you need to bring your number with you to Hello Mobile.

Assurance Wireless

Call Assurance Wireless at 1-(888)-898-4888 to access your account number.

Your PIN is the 6-digit (or 10-digit) number you created, which is located on your welcome letter.

AT&T

Your account number can be found in the top right corner of any bill or by logging into your online account. Do not enter any dashes or hyphens.

Your PIN is the last four digits of your phone number, which cannot be found on your bill or online account. Call AT&T at 1 (800) 331-0500 for further assistance.

Boost

Call Boost Mobile at 1(888) 266-7848 for your account number or 4-digit PIN number.

Century Link

Your account number can be found in the top right corner of any bill and will be your phone number plus 3 digits. Contact CenturyLink at 1-888-638-6771 for help.

Your PIN is 0000.

Cingular

Your account number can be found in the top right corner of any bill or by logging into your online account. Do not enter any dashes or hyphens.

Your PIN is the last four digits of your phone number, which cannot be found on your bill or online account. Call AT&T at 1 (800) 331-0500 for help.

Comcast

Your account number can be found on the upper right-hand corner of your bill.

Your pre-selected PIN is given to you by Comcast . Find or reset it by logging into your account.

Consumer Cellular

Find your account number online or call Consumer Cellular at 1 (888) 345-5509.

Your PIN will be the last 4 digits of your social security number.

Credo

Text ACCOUNT to 27336 for your account number (member number).

Your PIN number will always be 0000.

Cricket

Log into your online account or call Cricket Customer Support at 1 (800) 274-2538 to get your account number.

Call Cricket customer support at 1 (800) 274-2538 to retrieve the 4-digit PIN you set up when you joined.

Freedompop

To retrieve your account number and PIN, log into your account at my.freedompop.com, then click ‘Manage Settings’ and select ‘Port Out Info’.

Google Fi

To transfer your number from Google Fi, visit support.google.com/fi for more details.

Kroger i-wireless

Your account number is your 10 digit phone number.

Your PIN number is the 4- to 8- digit PIN you set up during activation. Call 1-(866)-434-7796 if you have any questions.

Metro by T-Mobile

You can find your 9-digit account number on a past bill under the ‘Payments’ tab of your online account. You can also reference Metro’s bill reminder text messages.

Your PIN is your 8-digit birthday. You can also contact Metro at 1 (888) 863-8768 for help.

Mint Mobile

Dial 611 from your phone or call (213)-372-7777 to get your PIN and account number.

Net10 Wireless

Your account number is your phone’s IMEI/MEID number. If you’re using a BYOP SIM Card, it will be the last 15 digits.

You can find your PIN in the ‘Buy Now Summary’ page in ‘My Account’.

SafeLink Wireless

Your account number is your phone’s IMEI/MEID. Please dial *#06# to retrieve this number.

If you don’t remember the PIN you created at sign up, call SafeLink at 1 (800) 378-1684.

Simple Mobile

Your account number is the last 15 digits of your SIM ID.

Your pass code is the last 4 digits of your SIM ID.

Sprint

You can find your 9-digit account number at the top center or your bill or log into your online account.

Your PIN is the same call-in pass code you use to contact customer service. If you are having trouble logging in, contact Sprint at 1 (888) 211-4727 for assistance.

Straight Talk

Your account number is your primary phone’s IMEI/MEID. Please dial *#06# to retrieve this number.

Your PIN will be found under your ‘Current Security PIN’ under the ‘Update Personal Profile’ tab of your online account. If the field is blank, call Straight Talk at 1 (877) 430-2355 for help.

Tello

Your account number will be found in the My Information tab in your Tello account. Contact Tello customer service at 1-866-377-0294 for help.

You can access your port out PIN within your online account.

Ting

Your account number and PIN number are both found under ‘Port Out Information’ within your account settings.

T-Mobile

Your account number is a 9-digit number you can find at the top center of any bill or by logging into your online account.

To access your PIN, call T-Mobile at 1 (877) 453-1304.

Total Wireless

Your account number is your primary phone’s IMEI/MEID. Please dial *#06# to retrieve this number.

Your default PIN is 0000, unless you changed it. If you’re not sure, call Total Wireless at 1 (866) 663-3633 for help.

TracFone

Your account number is your primary phone’s IMEI/MEID. Please dial *#06# to retrieve this number.

Your PIN is your TracFone ‘Security PIN’. This is found under the ‘Profile’ tab within your online account.

US Cellular

To access your account number or PIN, contact US Cellular customer service at 1(888) 944-9400.

 Verizon

Find your account number on your bill or log into your online account under the ‘Account Overview’ tab. It will be listed at the top and end in ‘-00001’. Be sure to enter without the hyphen.

Your PIN is a 4-digit number that can be reset by logging into your online account. Call Verizon customer service at 1 (800) 922-0204 for more info.

Virgin

To access your account number, contact Virgin Mobile customer service at 1(888) 266-7848.

Your PIN is the account holder’s 6-digit birthday (MMDDYY).

Walmart Family Mobile

To view your account number, dial ##225#.

Access your PIN by contacting Walmart Family Mobile customer service at 1(877) 440-9758.

Wing Alpha

Call Wing at 1-888-800-9921 to get your account number.

Your PIN is the 4-digit PIN you selected at signup.

General

Contact your current carrier to confirm your account details. Be sure to double check your info.

Absolutely! In fact, we’ll give you a temporary number to use while your number is transferring to Hello Mobile and will be able to make emergency phone calls.

Call 911 in Case of Emergencies

It is incredibly important to Hello Mobile that our customers can contact 911 whenever they need to. Therefore, you may make calls to 911 even during the number transfer process.

HOWEVER, the public safety dispatch center might not be able to call you back after you contact them as they could fail to receive a usable phone number from your handset.

For this reason, immediately explain your emergency and location in detail to the emergency operator after dialing 911.

Finding your phone’s unique IMEI/MEID Number is easy! Just dial *#06# on your keypad, and the IMEI/MEID Number should appear. You can also follow the instructions below to find it manually.

Find my iPhones IMEI/MEID/ESN number

There are 3 different ways to find your IMEI/MEID Number on your iPhone.

Option 1:

• Dial *#06# and the IMEI /MEID/ESN will show on the screen.
  

Option 2:

1. Go to Settings
2. Tap General
3. Click About
4. Scroll down and locate the IMEI/MEID Number

Option 3:

1. Insert a paper clip or a SIM-eject tool into the hole beside the tray
2. Eject the tray
3. Then view the IMEI number on the tray
   

Find my Android’s IMEI/MEID/ESN number

There are different ways to find the IMEI/MEID Number on your Android Phone.

Option 1:

1. Go to Settings
2. Tap About Phone
3. Click Status
4. Scroll down and locate the IMEI/MEID/ESN number.
   

Option 2:

1. Dial *#06# to have your IMEI/MEID Number show up on your screen.
   

Option 3:

1. Remove the back cover and the battery to view the IMEI/MEID Number.
   

Whether you brought your own phone or purchased a new one, activating it with Hello Mobile is super easy!

Just follow the steps below:

If You Brought Your Own Phone

1. Insert your Hello Mobile SIM Card
   Follow our easy installation guide to see how.
2. Perform a Network Reset
   Find Instructions based on your operating system using our handy guide.
3. Get My Mobile Account App
   Download the My Mobile Account App and log in using your Hello Mobile phone number.
4. Make a test call
   Call 1 (877) 544-3556 to confirm your phone’s activation.

Congratulations! Your smartphone is now connected to the Hello Mobile network. Enjoy your new phone plan!

If you Purchased a New Hello Mobile Phone

1. Turn on your new phone.
2. Log In to the My Mobile Account App
   Open the pre-installed My Mobile Account and log in with your Hello Mobile phone number.
3. Make a test call
   Call 1 (877) 544-3556 to confirm your phone’s activation.

Congratulations! Your new Hello Mobile phone is now connected to the Hello Mobile network. Enjoy your phone plan!

Finding your SIM Card number depends on your phone. See below for detailed instructions by brand.

Find My SIM Card Number on an iPhone:

Go to Settings > General> About. Then scroll down and locate the ICCID (SIM Card) number.

Find My SIM Card Number on an Android 

1. Go to Settings > About Phone > Status, then scroll down and locate the ICCID (SIM Card)  number.

2. Remove the back cover and the battery, slide out the SIM Card and locate the SIM Card number on the card.

Find the SIM Card Number on my actual SIM Card

1. Insert a paper clip or a SIM-eject tool into the hole beside the tray to eject the tray.
2. Remove the SIM Card and locate the SIM number on the card.

Yes you can! If you’d like to bring your own phone to Hello Mobile then head on over to our Bring Your Own Phone page to check your phone’s compatibility with our nationwide 4G LTE/5G network.

To Bring Your Own Phone as quickly as possible, follow these guidelines:

Phone Compatibility Rules:

• All contractual and financial obligations must be met with your current carrier before a phone can be eligible.
• If the phone is flagged as lost or stolen, it is not eligible. You must call your current carrier to unflag the phone.

After you’ve reviewed these rules, enter your IMEI/MEID Number. We’ll let you know if your phone is network compatible!

To activate the phone you brought to Hello Mobile, please follow the steps below in the order shown.

Please only perform the steps that apply to your device.

• GSM smartphone: Customer information stored on a removable SIM Card that may be used in other compatible GSM devices.

STEP 1 – RESET YOUR NETWORK (iPhone Only):

iPhone Network Reset (Manually):

*Resetting your network settings will NOT result in any loss of information from your phone.

1. Go to Settings > General and scroll down and tap Reset, then tap Network Reset Settings.
2. If prompted, enter your iPhone password and confirm the reset.
3. Wait for the phone to complete the reset process.

*If unsuccessful, please use the automatic Network Reset instructions (CDMA phone only).

STEP 2 – MANUAL NETWORK SELECTION (iPhone Only):

iPhone Manual Network Selection

1. From the home screen, tap Settings.
2. Tap Cellular and select Network Selection.
3. Slide the automatic slider to the OFF position to start scanning for networks.
4. Select T-Mobile.

iPhone Check Carrier Settings Update (Manual)

1. Make sure your device is connected to a Wi-Fi or cellular network.
2. Tap Settings> General> About. If an update is available, you’ll see an option to update your Carrier Settings.
3. To see the Carrier settings version on your device, tap Settings> General> About > Carrier.
4. If you inserted a new SIM Card into your iPhone, you’ll need to download the Carrier settings for your new carrier.

Note: If your phone fails to connect after completing these steps and downloading the My Mobile Account App, give us a call at 1 (888) 95-HELLO, and we’ll be happy to help you.

STEP 1 – RESET YOUR NETWORK (Android Only):

 *Resetting your network settings will NOT result in any loss of information from your phone.

Step 1 – 

1. Go to Settings> Backup and Reset/General Management> Reset Network Settings > Reset.
2. If prompted, enter your password and confirm the reset.
3. Wait for the phone to complete the reset process.

Step 2 – 

1. First, go to Settings> Mobile Dataand ensure that Mobile Data is enabled. (This will vary depending on your Android phone. You may find it under Mobile Networks, Data Usage, or More)
2. Tap the switch OFF and then back ON. The color should change to Green.
3. Next, go to Settings > System Updates, then tap Update Profile and wait for the process to complete.
4. Tap YES to any updates if prompted. Your phone will now restart.

Android Network Reset (Automatically)

For GSM Phones Only

1. Go to Settings > Mobile Network > Preferred Network Type and select GSM or LTE. (If none of these options are present, select Automatic or Home)
2. Go to Settings> Connections> Networks Operators and select T-Mobile/ GSM or 313-100.
3. Turn the phone OFFand then back ON.
4. Go to Settings> Connections> Networks Operators > Select T-Mobile/ GSM or 313-100.

Note: If your phone fails to connect after following these steps and downloading the My Mobile Account App, give us a call at 1 (888) 95-HELLO. We’ll be happy to help you.

You must pay all financial obligations with your current carrier before we can successfully transfer your number.

You may also need to pay early termination fees or accelerated charges to your current carrier if you are part of a subscriber agreement.

If you’re unsure whether your phone is paid off, please give your current carrier a call.

Fortunately, Hello Mobile never charges any fees to bring over your number!

Yes, you can! Hello Mobile makes transferring your number to our 4G LTE/5G network quick & easy!

You can bring your own number at any time, but for the smoothest transfer possible, we recommend waiting until your phone is ready to be activated. Here are some quick tips, steps, and guidelines for transferring your current number to Hello Mobile.

1. To get started, head over to our compatibility page and make sure your number is eligible to transfer.

•  Keep your number active on your current network.Do NOT contact your current carrier to deactivate your account before or during the number transfer. Doing so will make your number ineligible.
•    Do NOT have a current transfer initiated with your current provider, or you will have to call them to cancel it.

2. If your number is eligible, make sure to have the following information available.

• Your current phone number
• The account number from your current carrier
• The account password/PIN from your current carrier
• Billing name and address from your current account

3. Provide us with your current account carrier details and start the transfer when your order arrives! Transferring your number to Hello Mobile can take as little as 10 minutes or up to 4 hours, so you can check your status at any time by logging into your online account. We’ll let you know as soon as your transfer is completed!
4. Check your transfer status at any time! Just log in to your online account, and we’ll give you the most up to date status on where we are in the process. 

What to Do If There’s an Error?

The most common error you’ll run into is an incorrect PIN, account number, or zip code.

If this happens, we’ll send you an email letting you know where to go to fix the issue.

Click here for help finding your correct PIN or account number and follow the instructions based on your current carrier.

If you’re stuck or need help, contact our expert Customer Support Team from Monday – Friday: 8:00 AM EST to 12:00 AM EST, and Saturday – Sunday: 8:00 AM EST to 8:00 PM EST, Toll-Free, at 1-888 95-HELLO (43556).

When you Bring Your Own Phone to Hello Mobile you’re automatically eligible for a FREE SIM Card with FREE Shipping! Just choose Bring Your Own Phone option during Sign Up, and we’ll take care of it.

The good news is your phone may not even need a SIM card, which would allow you to Activate your phone right away! We’ll let you know if this is the case.

For more info on Activating your phone with or without a SIM card, check out our these Activation instructions.

Many different factors determine whether a phone is compatible with the Hello Mobile Network, but the quickest way to find out is by checking your phone’s IMEI/MEID Number. Head to our Bring Your Own Phone page to check your phone’s compatibility by entering your IMEI/MEID Number in our quick checker.

If your phone’s SIM card is not compatible with our network, or if you do not have a SIM card kit, we are happy to send you one for FREE.

The SIM Card Kit you will receive should include your Hello Mobile SIM Card, 3 SIM Card adapters, and a SIM Card-eject tool containing everything you need to get your new SIM Card installed into your phone.

1. Start by turning off your phone. If you have a SIM Card in your phone, remove it using the SIM Card eject-tool or the tip of a paper clip.

2. Take a close look at your Hello Mobile SIM Card tray and note the three different sized cut-out options.

3. Compare your old SIM Card to the Hello Mobile SIM Card tray to match up the right size cut out for your phone and carefully punch it out. If you don’t have a SIM Card to compare, search your phone type online for guidance on the right size.

4. Insert your new Hello Mobile SIM Card into your phone and turn it on. Your SIM Card is now installed!

Now just perform a Network Reset, and your phone will be ready to use!

Paying for your Hello Mobile plans couldn’t be easier!

We let you pay over the phone or online and accept a variety of payment methods. You can pay with a credit or debit card in your name (Visa, MasterCard, Discover, and American Express), or with a prepaid gift card. We also offer SmartPay for qualified customers who prefer monthly, smaller payments over time. Additionally, active customers can make payments via PayPal and Amazon.

To make the process seamless, you’ll automatically be enrolled in our Auto-Refill program so your service will replenish automatically every month! This feature can be easily turned on and off in your account, depending on your preference.

How to change your payment method:

To change your payment method or add a new one, log in to your account and visit the billing area.

Auto-Refill lets you pay your monthly service effortlessly. You are automatically enrolled when you join Hello Mobile but you may turn this feature on and off at your convenience.

Let Auto-Refill replenish your Data and minutes every month so all you’ll have to worry about is who you’re going to call next.

Click here create your account and enroll in Auto-Refill now!

You can view your billing history at any time by logging in to your My Mobile Account App, or into your account online and clicking Billing then “Payment History.” This shows a history of every payment made on your account.

Yes, we’ll always send you a reminder before your bill is due. Expect either a text message or email to help you remember!

On a multi-line plan, you will receive a single bill at the beginning of the billing cycle that will be paid using the primary credit card attached to the account.

All of your lines will share the same “base plan.” If you change your multi-line plan, all of your lines will update.

The more lines on your plan, the more money you save per line! Data is never shared among plan-holders.

Check out all our multi-line plans on our Plans Page!

Some Hello Mobile plans have an allotted amount of high-speed Data to use within your billing cycle, while an UNLIMITED plan means you’ll never run out! When it comes to Data speeds, that depends on your phone’s capacity and the coverage in your current area.

To help conserve your monthly Data, your Hello Mobile phone will automatically connect to Wi-Fi locations wherever available with our Wi-Fi Auto Connect™ feature.

Are you running out of Data too fast? Consider upgrading your plan to have more Data every month!

Simply log in to your account and head to your Plans Page to get details on, or edit your plan.

If you need more Data, purchase more at any time by visiting our Refills Page.

Hello Mobile likes to keep you in total control of your monthly plan, so we’ve developed a few different ways on how you can access your remaining usage.

Check by:

My Mobile Account App

You can also check out your remaining usage easily from your phone on your My Mobile Account App.

Text

Text “Usage” to 7500 for a free usage check. We’ll text you back with how much Data and talk you have remaining.

Web

Log in to your account the My Mobile Account and check your remaining service.

Phone

Dial 611 and we’ll let you know how much service you have left.

Are you running low on service? Visit our Refill page to add more anytime.

Yes, your Hello Mobile phone will display a “Roam” or “RM” indicator on your screen when you’re in a roaming area.

While roaming, you can continue to make phone calls at no additional charge, using your monthly minutes. Availability and quality of coverage while roaming varies and is not guaranteed.

Every Hello Mobile plan includes international calling. All international minutes featured in your chosen plan may be used to call our select countries at NO additional charge.

If you would like to call countries NOT included in this list, you may purchase additional International minutes at the lowest rates available.

All calls must originate from the U.S. only.

Check out our International Page for more information.

Out of service? We’ve got you covered. Visit our Refills page to snag some extra Data and minutes to get you through those hectic months.

If you frequently find yourself purchasing Refills, consider upgrading to a plan with enough Data to suit your needs.

Your service begins once you activate any line on your plan, which will then be the start date for your billing cycle. If you’re unsure of when your billing cycle begins, log in to your account here.

If you’ve run out of Data or minutes, you can always purchase more at any time! Upgrade your plan and only pay the difference, or buy our refill option to hold you over until your next billing cycle – it’s completely up to you!

You can also enroll in Auto-Refill to make sure you never run out of service, keeping you connected no matter what.

Should you forget to make a payment, our Always On™ guarantee gives access to free text messages and 911 calling for 30 days after your service ends.

Unused service from your monthly plan will not carry over into your next month.

If you bought a refill and haven’t used it all, that service will last up to 30 days after purchase. Check the specific refill for more info.

Visit our Refills page to purchase additional service to supplement your monthly plan!

If your phone is turning on and off, you may need to reboot it

How to reboot an  Android phone:

1. Hold the power button on your phone to turn it off.
2. Once off, hold down the power and the volume down button until a recovery screen appears.
3. Use the volume down button to scroll to the “Reboot System Now” option.
4. Once “Reboot System Now” is highlighted, press the power button one last time.

How to Reboot an iPhone:

1. Hold the volume and side button at the same time until the power off slider appears.
2. Drag the slider and wait about 30 seconds for your phone to turn off.
3. Turn your phone back on by holding the side button until you see the Apple logo.

Rebooting should fix any problems you’re having with your phone turning off and back on by itself. If this does not solve the issue, please see your manufacturer’s warranty.

No, 5G will not be replacing 4G LTE. In fact, the two will coexist to help one another.  When you’re in a 5G supported area, your 5G capable phone will automatically connect to that network. If you happen to be in an area where our 5G network is still under construction, you’ll automatically have access to the 4G LTE high-speed network you’ve always used.

An IMEI Number is a 15-digit unique identifier for all GSM phones. An MEID is the 14-digit unique identifier for phones running on a CDMA. Both can be used for tracking purposes in the event your phone is either lost or stolen.  Even identical phone models will have different IMEI/MEID Numbers. These two sets of numbers can also identify if your phone is compatible with certain networks, including our own! To check if your phone is compatible with our network, click here.

For help finding your IMEI/MEID Number, take a look at our guide.

Hello Mobile gives you access to the largest 4G LTE/5G network, however, 5G coverage is dependent on your current location as some areas have stronger 5G strength than others.

If your phone displays a SIM Card error message, follow these steps to get your phone running again:

1. Turn your phone off.
2. Remove the SIM Card.
3. Make sure the SIM Card isn’t damaged or you’ll need a replacement.
4. Insert the SIM Card back into your phone.
5. Turn your phone back on.

Here’s a quick list on some of the most common SIM Card errors you may run into:

• SIM Lock
• SIM Invalid
• Network Lock

If you receive any of these error messages, your previous carrier may have enabled a lock or restriction to your phone, and will have to reach out to them to remove this.

Feel free to contact us anytime, Toll-Free, at 1-888 95-HELLO (43556), from Monday – Friday: 8:00 AM EST to 12:00 AM EST, and Saturday – Sunday: 8:00 AM EST to 8:00 PM EST.

A 5G icon will appear on your phone’s screen. If you are out of a 5G supported area, your phone will continue to run on Hello Mobile’s high-speed 4G LTE network.

Once the phone from your former carrier is deactivated, your number is Active on the Hello Mobile network.

We will also send you a text message and an email notifying you of your number’s Activation. If the phone you have on Hello Mobile’s network isn’t Activated yet, try turning it off and back on again to finish the activation.

If your transfer was unsuccessful, we’ll send you an email letting you know so you can try again.

5G stands for the 5th generation of technology. It offers greater bandwidth, leading to more expansive coverage, and greater reliability. With time, 5G will also enhance the speed at which Data is transmitted. However, you must have a 5G capable smartphone and be in a 5G supported area to experience 5G benefits.

If your cell phone is locked or frozen, a Master Reset (a.k.a. Factory Reset or Hard Reset) will probably unlock or unfreeze it.

Performing a Master Reset will result in the loss of all Data and information previously stored on your phone and return the phone to the factory settings.

This should be a last resort and should only be attempted after attempting to find other solutions failed to fix your phone. Be sure to perform a backup of your phone before attempting a Master Reset.

iPhone

1. Settings > General > Scroll down to Reset
2. Tap ‘Erase All Content and Settings’.
3. If required, enter your Passcode or Restrictions Passcode (If you’ve set one up.), and click ‘Erase iPhone’.
4. Enter your Apple ID and password, to remove your account from the device and turn Find My iPhone off.
5. The process will take a few minutes. You’ll know it’s is complete when you see the Welcome screen to begin setting the phone up again from scratch.

Android

1. From the home screen, tap the Phone icon.
2. Dial ##72786#.
3. Tap “Yes”.
4. Your phone should power back on again and configure.
5. If prompted, tap “Yes” to accept any updates.
6. Your phone will restart again once it has the latest updates.
7. Dial 1 (877) 544-3556 to perform a test call and confirm that your phone is activated.
8. If the test call fails, perform a Manual Update.

Android Network Reset

1. Ensure that Mobile Data is enabled by going to Settings and locating Mobile Data. This will vary depending on your Android phone. You may find it under mobile networks, Data usage or more.
2. Tap the switch OFF and then back ON. The color should change to green.
3. Go to Settings > Scroll down to System Updates > Tap Update Profile and wait for the process to complete. Tap YES to any updates if prompted. Your phone will now restart.
4. Call 1 (877) 544-3556 to verify your phone’s activation.

If you are still having trouble, please contact us for more help!

To set up your voicemail you’ll need to complete the following steps:

1. Turn on your Hello Mobile phone
2. Press and hold 1 on the keypad
3. Listen for the instructions to set up your voicemail

Please note: When you reset your voicemail, you will lose any saved messages, your voicemail greeting, and any other voicemail settings. Once the reset is complete, you will be able to follow the voicemail setup instructions above to customize your settings.

Hello Mobile strives to give our customers the absolute best wireless service imaginable, which means constantly updating our inventory of premium smartphones at affordable prices.

Visit our Shop page to view our entire selection of smartphones!

Learn how to get started with Hello Mobile.

Our expert Customer Support Team is available from Monday – Friday: 8:00 AM EST to 12:00 AM EST, and Saturday – Sunday: 8:00 AM EST to 8:00 PM EST, Toll-Free, at 1-888 95-HELLO (43556). 

Chat support is available Monday – Friday: 8:00 AM EST to 12:00 AM EST, and Saturday – Sunday: 8:00 AM EST to 8:00 PM EST, by clicking here.

All orders usually take about 2-5 business days to be shipped.

Once your order ships, we’ll email you a tracking number so you can follow its progress.

To get your FREE SIM Card shipped, make sure you Set Up your lines first. Once you do, your SIM Card will be shipped right away.

Your service with Hello Mobile starts the moment you activate your first line!

As every scenario is different, here’s a quick guide to help you get started.

Did you?

1. Order a phone from Hello Mobile?

If you purchased a phone from us, enjoy your service as soon as it arrives. Follow these instructions to Activate Your Hello Mobile Phone.

2. Bring Your Own Phone and Your Own SIM?

If you brought your own phone and a compatible SIM Card, activate your phone right away! Follow our guide to activate your phone here.

3. Need a FREE Hello Mobile SIM Card Kit?

Activating your phone with our Free SIM Card Kit is so quick & easy! Check out these steps to activate your phone with a Hello Mobile SIM Card.

Click here for more shipping time information. Contact us if you need immediate assistance.

Signing up for Hello Mobile is so easy; you can do it from the comfort of your couch!

Start by selecting the plan that best fits your needs on our shop page, and the number of lines you’ll need.

Once you’ve picked a plan, it’s time to decide on the phone you’d like to use on the Hello Mobile network. You can bring your own phone, and we’ll send you a FREE SIM Card Kit, or purchase one of our affordable smartphones.

After that, create your new Hello Mobile account, proceed to payment and wait for your order to arrive to activate your lines. It’s that simple! We’ll also send you a tracking email after your order has been placed so you can keep tabs on your order.

Click here to get started!

 SIM Cards typically ship between 2-5 business days. You will receive an email with your tracking details as soon as your order is shipped.

Contact our Customer Support team if you have any questions or need assistance!

Learn about the perks and benefits Hello Mobile offers.

Hello Mobile has teamed up with these 50 sponsors to bring you our FREE Wi-Fi connection in over 10 million locations nationwide. All you need is the My Mobile Account App installed on your smartphone, and we’ll take care of the rest!

A

ATT Wi-Fi

B

Best Buy

Bloomingdales

Budget Inn

Buffalo Wild Wings

C

Chick-fil-A

Chuck-E-Cheese

Clarion

Courtyard

D

Days Inn

Denny’s

Disney Theme Parks

E

El Pollo Loco

F

Firestone

G

Gap

H

H&M

I

IHOP

IKEA

Islands Restaurants

K

Kaiser Permanente

KFC

M

Marriott

McDonald’s

Michael’s

N

Nordstrom

O

Office Depot

P

Panda Express

Panera

Pizza Hut

Planet Fitness

Popeyes

R

Ralph’s

Red Lobster

Residence Inn

S

Sams Club

Sears

Sheraton

Six Flags

Staples

Starbucks

Super 8

T

Taco Bell

Target

Travel Lodge

U

Universal Studios & Islands of Adventure

V

Von’s

W

Walmart

Wendy’s

Whole Foods Market

Y

Yard House

My Mobile Account App is the ultimate way to manage your Hello Mobile account.

Enhance your Hello Mobile experience with the following features:

• Check Usage: Keep track of your usage history to save as much data as possible
• Purchase Refills: Out of data? Get more with just the touch of a button.
• Grab International Service: Let your phone go the distance with international plans purchased right from the My Mobile Account app.
• Connect to Wi-Fi Hotspots: Automatically connect to over 10 Million Wi-Fi locations nationwide. Save as much data as possible no matter where you go!
• Get Support Whenever, Wherever: Access our handy online Help Center or contact our expert Customer Support team right from the My Mobile Account app.

For total account mastery, nothing beats My Mobile Account App!

Download it now right here for iOS and right here for Android.

All orders usually take about 2-5 business days to be shipped.

Once your order ships, we’ll email you a tracking number so you can follow its progress.

To get your FREE SIM Card shipped, make sure you Set Up your lines first. Once you do, your SIM Card will be shipped right away.

Saving Data = Saving Money! Keep your Data for when you need it most with our Wi-Fi  Auto Connect™ feature.

Hello Mobile automatically connects your phone to available FREE Wi-Fi at over 10 million locations nationwide. That means you’ll be saving Data without even lifting a finger!

Don’t panic if you forgot your account password. Go to the Login page and choose Forgot Password. Enter your email address, and we’ll send you an email with a link to reset your password.

Whether you have questions, concerns, or just want to say “hey,” get in touch with us here at Hello Mobile!

Our expert Support Team is available from Monday – Friday: 8:00 AM EST to 12:00 AM EST, and Saturday – Sunday: 8:00 AM EST to 8:00 PM EST, Toll-Free, at 1-888 95-HELLO (43556).

If you need to send us a fax you can reach us at 1 888-754-6502.

Follow us on social media to keep up with all the latest news and updates from Hello Mobile:

Facebook – https://facebook.com/HelloMobile

Live Chat – Click the “Live Chat” tab at the bottom right of https://hellomobile.com/ to chat with us.

Twitter – https://twitter.com/helloMobile

Instagram – https://instagram.com/helloMobile

It is incredibly important to Hello Mobile that our customers can contact 911 whenever they need. Therefore, you may make calls to 911 even during the number transfer process.

HOWEVER, the public safety dispatch center might not be able to call you back after you contact them as they could fail to receive a usable phone number from your handset.

For this reason, be sure to immediately explain your emergency and location in detail to the emergency operator after dialing 911.

We’re sorry to hear you are experiencing weak signal strength. Many different factors can affect this:

• You may be outside our network’s coverage area
• You may be roaming
• Your current location may have weaker than average signal strength
• Weather, terrain, foliage, traffic volume, service outages, or any combination of these

Weak phone signals can be frustrating, but there are a few things you can try to get your strength back!

Switch to Wi-Fi

Because Wi-Fi does not rely on network coverage, switching to a strong and secure Wi-Fi will boost your phone’s signal strength.

Turn “Airplane mode” on and off

Airplane mode was made to disconnect your phone from its network, so if you turn it off and back on, you will force it to attempt a connection with the nearest cell tower. The closer the tower your phone is connected to, the better service you’ll experience.

Relocate!

You could be out of your network’s coverage area, or something may be blocking your signal. If you’re in a densely populated place, many people using their Data at the same time are likely causing a “signal traffic jam” on the nearest cell tower. Try going somewhere else to find better service.

Perform a Network Reset

If it doesn’t compute, reboot! Performing a network reset can give a much-needed refresh on your connection, giving you a stronger signal. Check out our guide on how to perform a network reset.

Learn how to activate, bring your own number and phone.

Can’t find your Settings app on your phone? No worries, we have you covered!

Android Devices

Your Settings app is usually associated with this icon  and will be titled ‘Settings’. Here are three different ways to find your Settings app:

1. The All Apps Screen
Go to Home Screen > swipe or tap All Apps > Locate the  icon and tap it

2. Search Bar 
Go to the Home Screen > swipe or tap All Apps > On the Search bar type in ‘Settings’ > Tap on Settings icon

3. Quick Settings Menu

Swipe down from the top side of the screen. You will then see a compact or expanded view. 

For compact view, you’ll seethe icon on the top right corner. 

If you still can’t find the Settings icon, you’ll have to swipe down again to

access the expanded Quick Settings menu. The Settings Icon should then be
displayed on the bottom right corner of the menu.

iPhone Devices

Your Settings app is usually associated with this icon  and will be titled ‘Settings’. It will normall be found on your home screen.

You may also use the Search tool and type in ‘Settings’ and the app  should appear.

Customers with multi-line plans will receive an upgraded SIM Card for each line. Each SIM Card will then be sent separately, and customers will receive tracking details for each order. You’ll also find the last four digits of the new SIM Card under each of your Hello Mobile lines.

We will transfer each number individually once we see usage on each SIM Card. This will happen automatically, and we’ll send an SMS with the phone number transferred once it’s complete. Number transfers should only take about 15 – 20 minutes. If your transfer is taking longer, give us a call at 1 (888) 95-HELLO, 1 (888) 954-3556 for help.

We’ve upgraded our network, so that means your SIM Card will need an upgrade, too! Since we’re now one of America’s largest 4G LTE/5G networks, we’re sending you a SIM Card that is compatible with our new network to replace your current one. This will be a completely FREE upgrade for you since your current SIM Card will expire soon.

We’ll be sending tracking details in the coming weeks so keep an eye out for an email from us. You can also view your tracking details within your account.

We’re proud to announce that we are now one of America’s largest 4G LTE/5G networks. This means that you will now receive the same fast speeds, expansive coverage, and strong service but at the low prices, you’ve always had.

As we aim to provide you with a great experience, each of these upgrades has been made entirely complimentary for you. Customers will be receiving a new SIM Card compatible with our new network to connect. This will be shipped, FREE of charge. For any questions, give our Customer Support Team a call at 1 (888) 95-HELLO, 1 (888) 954-3556.

Get your calls, MMS messages, and Visual Voicemail working flawlessly. Here’s how!

You may just have to update your iOS and carrier settings. This will improve your connection to our network and your phone’s performance.

Let’s start by updating your iOS to the latest version.

• Go to Settings > Tap General > Hit Software Update > Then Download and Install

You should update until your phone reaches the latest version, which is 14.5.

Now, update your carrier settings:

1. Make sure your device is connected to a Wi-Fi or cellular network.
2. Tap Settings > Hit General > Click About. If an update is available, you’ll see an option to update your carrier settings.
3. If available, select to update.

To view what version of carrier settings your phone is running on go to:

Settings > Tap General > Hit About > Scroll Down to Carrier > The version number should be on the right-hand side of the screen

If you’ve completed these steps, but are still having trouble with your iPhone please give our Customer Support team a call at 1 (888) 95-HELLO, 1 (888) 954-3556.

All SIM Cards are typically shipped within 24 – 48 hours after address confirmation. If it’s been over seven days since you received your tracking details, and you still haven’t received your order, please give our Customer Support team a call at 1 (888) 95-HELLO, 1 (888) 954-3556. Our reps will confirm, or update your address and then place an order for a replacement SIM Card. Make sure to keep an eye out for an email with tracking details.

Of course! We’ve upgraded our network to one of America’s largest 4G LTE/5G networks, but that doesn’t mean 4G LTE is gone. Your new SIM Card will connect to whichever network is most compatible based on your current phone model and physical location. Your phone will do this automatically, so your connection will be seamless and uninterrupted.

This also means that your current phone will run smoothly with our upgraded SIM Card The only differences you’ll really see are faster speeds, wider coverage, and stronger signal strength through the 4G LTE/5G network and all photos, apps & contacts will remain the same.

Yes, you can! We know how important it is to keep your number, so we’ve made sure that you will continue to use your phone number throughout the process, even after shipment. To do this, we’ve attached a temporary number to the upgraded SIM card sent to you.

Once you receive your upgraded SIM Card, just insert it into your phone and place a test call we will immediately begin to transfer your Hello Mobile number. We’ll then send you a text to confirm completion. This process should take no longer than 15 – 20 minutes and will also serve as the activation of your SIM Card.

If you have questions on how to activate, please give our direct-to-agent line a call at, 1 (888) 95-HELLO, 1 (888) 954-3556.

When you bring your number to Hello, you must submit your account details from your current carrier.

This information must be accurate to transfer your number to our network. In fact, mistakes in this section are the most common cause of number transfer delay or failure.

Choose your carrier below for personalized help finding everything you need to bring your number with you to Hello Mobile.

Assurance Wireless

Call Assurance Wireless at 1-(888)-898-4888 to access your account number.

Your PIN is the 6-digit (or 10-digit) number you created, which is located on your welcome letter.

AT&T

Your account number can be found in the top right corner of any bill or by logging into your online account. Do not enter any dashes or hyphens.

Your PIN is the last four digits of your phone number, which cannot be found on your bill or online account. Call AT&T at 1 (800) 331-0500 for further assistance.

Boost

Call Boost Mobile at 1(888) 266-7848 for your account number or 4-digit PIN number.

Century Link

Your account number can be found in the top right corner of any bill and will be your phone number plus 3 digits. Contact CenturyLink at 1-888-638-6771 for help.

Your PIN is 0000.

Cingular

Your account number can be found in the top right corner of any bill or by logging into your online account. Do not enter any dashes or hyphens.

Your PIN is the last four digits of your phone number, which cannot be found on your bill or online account. Call AT&T at 1 (800) 331-0500 for help.

Comcast

Your account number can be found on the upper right-hand corner of your bill.

Your pre-selected PIN is given to you by Comcast . Find or reset it by logging into your account.

Consumer Cellular

Find your account number online or call Consumer Cellular at 1 (888) 345-5509.

Your PIN will be the last 4 digits of your social security number.

Credo

Text ACCOUNT to 27336 for your account number (member number).

Your PIN number will always be 0000.

Cricket

Log into your online account or call Cricket Customer Support at 1 (800) 274-2538 to get your account number.

Call Cricket customer support at 1 (800) 274-2538 to retrieve the 4-digit PIN you set up when you joined.

Freedompop

To retrieve your account number and PIN, log into your account at my.freedompop.com, then click ‘Manage Settings’ and select ‘Port Out Info’.

Google Fi

To transfer your number from Google Fi, visit support.google.com/fi for more details.

Kroger i-wireless

Your account number is your 10 digit phone number.

Your PIN number is the 4- to 8- digit PIN you set up during activation. Call 1-(866)-434-7796 if you have any questions.

Metro by T-Mobile

You can find your 9-digit account number on a past bill under the ‘Payments’ tab of your online account. You can also reference Metro’s bill reminder text messages.

Your PIN is your 8-digit birthday. You can also contact Metro at 1 (888) 863-8768 for help.

Mint Mobile

Dial 611 from your phone or call (213)-372-7777 to get your PIN and account number.

Net10 Wireless

Your account number is your phone’s IMEI/MEID number. If you’re using a BYOP SIM Card, it will be the last 15 digits.

You can find your PIN in the ‘Buy Now Summary’ page in ‘My Account’.

SafeLink Wireless

Your account number is your phone’s IMEI/MEID. Please dial *#06# to retrieve this number.

If you don’t remember the PIN you created at sign up, call SafeLink at 1 (800) 378-1684.

Simple Mobile

Your account number is the last 15 digits of your SIM ID.

Your pass code is the last 4 digits of your SIM ID.

Sprint

You can find your 9-digit account number at the top center or your bill or log into your online account.

Your PIN is the same call-in pass code you use to contact customer service. If you are having trouble logging in, contact Sprint at 1 (888) 211-4727 for assistance.

Straight Talk

Your account number is your primary phone’s IMEI/MEID. Please dial *#06# to retrieve this number.

Your PIN will be found under your ‘Current Security PIN’ under the ‘Update Personal Profile’ tab of your online account. If the field is blank, call Straight Talk at 1 (877) 430-2355 for help.

Tello

Your account number will be found in the My Information tab in your Tello account. Contact Tello customer service at 1-866-377-0294 for help.

You can access your port out PIN within your online account.

Ting

Your account number and PIN number are both found under ‘Port Out Information’ within your account settings.

T-Mobile

Your account number is a 9-digit number you can find at the top center of any bill or by logging into your online account.

To access your PIN, call T-Mobile at 1 (877) 453-1304.

Total Wireless

Your account number is your primary phone’s IMEI/MEID. Please dial *#06# to retrieve this number.

Your default PIN is 0000, unless you changed it. If you’re not sure, call Total Wireless at 1 (866) 663-3633 for help.

TracFone

Your account number is your primary phone’s IMEI/MEID. Please dial *#06# to retrieve this number.

Your PIN is your TracFone ‘Security PIN’. This is found under the ‘Profile’ tab within your online account.

US Cellular

To access your account number or PIN, contact US Cellular customer service at 1(888) 944-9400.

 Verizon

Find your account number on your bill or log into your online account under the ‘Account Overview’ tab. It will be listed at the top and end in ‘-00001’. Be sure to enter without the hyphen.

Your PIN is a 4-digit number that can be reset by logging into your online account. Call Verizon customer service at 1 (800) 922-0204 for more info.

Virgin

To access your account number, contact Virgin Mobile customer service at 1(888) 266-7848.

Your PIN is the account holder’s 6-digit birthday (MMDDYY).

Walmart Family Mobile

To view your account number, dial ##225#.

Access your PIN by contacting Walmart Family Mobile customer service at 1(877) 440-9758.

Wing Alpha

Call Wing at 1-888-800-9921 to get your account number.

Your PIN is the 4-digit PIN you selected at signup.

General

Contact your current carrier to confirm your account details. Be sure to double check your info.

Absolutely! In fact, we’ll give you a temporary number to use while your number is transferring to Hello Mobile and will be able to make emergency phone calls.

Call 911 in Case of Emergencies

It is incredibly important to Hello Mobile that our customers can contact 911 whenever they need to. Therefore, you may make calls to 911 even during the number transfer process.

HOWEVER, the public safety dispatch center might not be able to call you back after you contact them as they could fail to receive a usable phone number from your handset.

For this reason, immediately explain your emergency and location in detail to the emergency operator after dialing 911.

Finding your phone’s unique IMEI/MEID Number is easy! Just dial *#06# on your keypad, and the IMEI/MEID Number should appear. You can also follow the instructions below to find it manually.

Find my iPhones IMEI/MEID/ESN number

There are 3 different ways to find your IMEI/MEID Number on your iPhone.

Option 1:

• Dial *#06# and the IMEI /MEID/ESN will show on the screen.
  

Option 2:

1. Go to Settings
2. Tap General
3. Click About
4. Scroll down and locate the IMEI/MEID Number

Option 3:

1. Insert a paper clip or a SIM-eject tool into the hole beside the tray
2. Eject the tray
3. Then view the IMEI number on the tray
   

Find my Android’s IMEI/MEID/ESN number

There are different ways to find the IMEI/MEID Number on your Android Phone.

Option 1:

1. Go to Settings
2. Tap About Phone
3. Click Status
4. Scroll down and locate the IMEI/MEID/ESN number.
   

Option 2:

1. Dial *#06# to have your IMEI/MEID Number show up on your screen.
   

Option 3:

1. Remove the back cover and the battery to view the IMEI/MEID Number.
   

Whether you brought your own phone or purchased a new one, activating it with Hello Mobile is super easy!

Just follow the steps below:

If You Brought Your Own Phone

1. Insert your Hello Mobile SIM Card
   Follow our easy installation guide to see how.
2. Perform a Network Reset
   Find Instructions based on your operating system using our handy guide.
3. Get My Mobile Account App
   Download the My Mobile Account App and log in using your Hello Mobile phone number.
4. Make a test call
   Call 1 (877) 544-3556 to confirm your phone’s activation.

Congratulations! Your smartphone is now connected to the Hello Mobile network. Enjoy your new phone plan!

If you Purchased a New Hello Mobile Phone

1. Turn on your new phone.
2. Log In to the My Mobile Account App
   Open the pre-installed My Mobile Account and log in with your Hello Mobile phone number.
3. Make a test call
   Call 1 (877) 544-3556 to confirm your phone’s activation.

Congratulations! Your new Hello Mobile phone is now connected to the Hello Mobile network. Enjoy your phone plan!

Finding your SIM Card number depends on your phone. See below for detailed instructions by brand.

Find My SIM Card Number on an iPhone:

Go to Settings > General> About. Then scroll down and locate the ICCID (SIM Card) number.

Find My SIM Card Number on an Android 

1. Go to Settings > About Phone > Status, then scroll down and locate the ICCID (SIM Card)  number.

2. Remove the back cover and the battery, slide out the SIM Card and locate the SIM Card number on the card.

Find the SIM Card Number on my actual SIM Card

1. Insert a paper clip or a SIM-eject tool into the hole beside the tray to eject the tray.
2. Remove the SIM Card and locate the SIM number on the card.

Yes you can! If you’d like to bring your own phone to Hello Mobile then head on over to our Bring Your Own Phone page to check your phone’s compatibility with our nationwide 4G LTE/5G network.

To Bring Your Own Phone as quickly as possible, follow these guidelines:

Phone Compatibility Rules:

• All contractual and financial obligations must be met with your current carrier before a phone can be eligible.
• If the phone is flagged as lost or stolen, it is not eligible. You must call your current carrier to unflag the phone.

After you’ve reviewed these rules, enter your IMEI/MEID Number. We’ll let you know if your phone is network compatible!

To activate the phone you brought to Hello Mobile, please follow the steps below in the order shown.

Please only perform the steps that apply to your device.

• GSM smartphone: Customer information stored on a removable SIM Card that may be used in other compatible GSM devices.

STEP 1 – RESET YOUR NETWORK (iPhone Only):

iPhone Network Reset (Manually):

*Resetting your network settings will NOT result in any loss of information from your phone.

1. Go to Settings > General and scroll down and tap Reset, then tap Network Reset Settings.
2. If prompted, enter your iPhone password and confirm the reset.
3. Wait for the phone to complete the reset process.

*If unsuccessful, please use the automatic Network Reset instructions (CDMA phone only).

STEP 2 – MANUAL NETWORK SELECTION (iPhone Only):

iPhone Manual Network Selection

1. From the home screen, tap Settings.
2. Tap Cellular and select Network Selection.
3. Slide the automatic slider to the OFF position to start scanning for networks.
4. Select T-Mobile.

iPhone Check Carrier Settings Update (Manual)

1. Make sure your device is connected to a Wi-Fi or cellular network.
2. Tap Settings> General> About. If an update is available, you’ll see an option to update your Carrier Settings.
3. To see the Carrier settings version on your device, tap Settings> General> About > Carrier.
4. If you inserted a new SIM Card into your iPhone, you’ll need to download the Carrier settings for your new carrier.

Note: If your phone fails to connect after completing these steps and downloading the My Mobile Account App, give us a call at 1 (888) 95-HELLO, and we’ll be happy to help you.

STEP 1 – RESET YOUR NETWORK (Android Only):

 *Resetting your network settings will NOT result in any loss of information from your phone.

Step 1 – 

1. Go to Settings> Backup and Reset/General Management> Reset Network Settings > Reset.
2. If prompted, enter your password and confirm the reset.
3. Wait for the phone to complete the reset process.

Step 2 – 

1. First, go to Settings> Mobile Dataand ensure that Mobile Data is enabled. (This will vary depending on your Android phone. You may find it under Mobile Networks, Data Usage, or More)
2. Tap the switch OFF and then back ON. The color should change to Green.
3. Next, go to Settings > System Updates, then tap Update Profile and wait for the process to complete.
4. Tap YES to any updates if prompted. Your phone will now restart.

Android Network Reset (Automatically)

For GSM Phones Only

1. Go to Settings > Mobile Network > Preferred Network Type and select GSM or LTE. (If none of these options are present, select Automatic or Home)
2. Go to Settings> Connections> Networks Operators and select T-Mobile/ GSM or 313-100.
3. Turn the phone OFFand then back ON.
4. Go to Settings> Connections> Networks Operators > Select T-Mobile/ GSM or 313-100.

Note: If your phone fails to connect after following these steps and downloading the My Mobile Account App, give us a call at 1 (888) 95-HELLO. We’ll be happy to help you.

You must pay all financial obligations with your current carrier before we can successfully transfer your number.

You may also need to pay early termination fees or accelerated charges to your current carrier if you are part of a subscriber agreement.

If you’re unsure whether your phone is paid off, please give your current carrier a call.

Fortunately, Hello Mobile never charges any fees to bring over your number!

Yes, you can! Hello Mobile makes transferring your number to our 4G LTE/5G network quick & easy!

You can bring your own number at any time, but for the smoothest transfer possible, we recommend waiting until your phone is ready to be activated. Here are some quick tips, steps, and guidelines for transferring your current number to Hello Mobile.

1. To get started, head over to our compatibility page and make sure your number is eligible to transfer.

•  Keep your number active on your current network.Do NOT contact your current carrier to deactivate your account before or during the number transfer. Doing so will make your number ineligible.
•    Do NOT have a current transfer initiated with your current provider, or you will have to call them to cancel it.

2. If your number is eligible, make sure to have the following information available.

• Your current phone number
• The account number from your current carrier
• The account password/PIN from your current carrier
• Billing name and address from your current account

3. Provide us with your current account carrier details and start the transfer when your order arrives! Transferring your number to Hello Mobile can take as little as 10 minutes or up to 4 hours, so you can check your status at any time by logging into your online account. We’ll let you know as soon as your transfer is completed!
4. Check your transfer status at any time! Just log in to your online account, and we’ll give you the most up to date status on where we are in the process. 

What to Do If There’s an Error?

The most common error you’ll run into is an incorrect PIN, account number, or zip code.

If this happens, we’ll send you an email letting you know where to go to fix the issue.

Click here for help finding your correct PIN or account number and follow the instructions based on your current carrier.

If you’re stuck or need help, contact our expert Customer Support Team from Monday – Friday: 8:00 AM EST to 12:00 AM EST, and Saturday – Sunday: 8:00 AM EST to 8:00 PM EST, Toll-Free, at 1-888 95-HELLO (43556).

When you Bring Your Own Phone to Hello Mobile you’re automatically eligible for a FREE SIM Card with FREE Shipping! Just choose Bring Your Own Phone option during Sign Up, and we’ll take care of it.

The good news is your phone may not even need a SIM card, which would allow you to Activate your phone right away! We’ll let you know if this is the case.

For more info on Activating your phone with or without a SIM card, check out our these Activation instructions.

Many different factors determine whether a phone is compatible with the Hello Mobile Network, but the quickest way to find out is by checking your phone’s IMEI/MEID Number. Head to our Bring Your Own Phone page to check your phone’s compatibility by entering your IMEI/MEID Number in our quick checker.

If your phone’s SIM card is not compatible with our network, or if you do not have a SIM card kit, we are happy to send you one for FREE.

The SIM Card Kit you will receive should include your Hello Mobile SIM Card, 3 SIM Card adapters, and a SIM Card-eject tool containing everything you need to get your new SIM Card installed into your phone.

1. Start by turning off your phone. If you have a SIM Card in your phone, remove it using the SIM Card eject-tool or the tip of a paper clip.

2. Take a close look at your Hello Mobile SIM Card tray and note the three different sized cut-out options.

3. Compare your old SIM Card to the Hello Mobile SIM Card tray to match up the right size cut out for your phone and carefully punch it out. If you don’t have a SIM Card to compare, search your phone type online for guidance on the right size.

4. Insert your new Hello Mobile SIM Card into your phone and turn it on. Your SIM Card is now installed!

Now just perform a Network Reset, and your phone will be ready to use!

Find answers to questions about your statement.

Paying for your Hello Mobile plans couldn’t be easier!

We let you pay over the phone or online and accept a variety of payment methods. You can pay with a credit or debit card in your name (Visa, MasterCard, Discover, and American Express), or with a prepaid gift card. We also offer SmartPay for qualified customers who prefer monthly, smaller payments over time. Additionally, active customers can make payments via PayPal and Amazon.

To make the process seamless, you’ll automatically be enrolled in our Auto-Refill program so your service will replenish automatically every month! This feature can be easily turned on and off in your account, depending on your preference.

How to change your payment method:

To change your payment method or add a new one, log in to your account and visit the billing area.

Auto-Refill lets you pay your monthly service effortlessly. You are automatically enrolled when you join Hello Mobile but you may turn this feature on and off at your convenience.

Let Auto-Refill replenish your Data and minutes every month so all you’ll have to worry about is who you’re going to call next.

Click here create your account and enroll in Auto-Refill now!

You can view your billing history at any time by logging in to your My Mobile Account App, or into your account online and clicking Billing then “Payment History.” This shows a history of every payment made on your account.

Yes, we’ll always send you a reminder before your bill is due. Expect either a text message or email to help you remember!

Learn more about Hello Mobile’s plans.

On a multi-line plan, you will receive a single bill at the beginning of the billing cycle that will be paid using the primary credit card attached to the account.

All of your lines will share the same “base plan.” If you change your multi-line plan, all of your lines will update.

The more lines on your plan, the more money you save per line! Data is never shared among plan-holders.

Check out all our multi-line plans on our Plans Page!

Some Hello Mobile plans have an allotted amount of high-speed Data to use within your billing cycle, while an UNLIMITED plan means you’ll never run out! When it comes to Data speeds, that depends on your phone’s capacity and the coverage in your current area.

To help conserve your monthly Data, your Hello Mobile phone will automatically connect to Wi-Fi locations wherever available with our Wi-Fi Auto Connect™ feature.

Are you running out of Data too fast? Consider upgrading your plan to have more Data every month!

Simply log in to your account and head to your Plans Page to get details on, or edit your plan.

If you need more Data, purchase more at any time by visiting our Refills Page.

Hello Mobile likes to keep you in total control of your monthly plan, so we’ve developed a few different ways on how you can access your remaining usage.

Check by:

My Mobile Account App

You can also check out your remaining usage easily from your phone on your My Mobile Account App.

Text

Text “Usage” to 7500 for a free usage check. We’ll text you back with how much Data and talk you have remaining.

Web

Log in to your account the My Mobile Account and check your remaining service.

Phone

Dial 611 and we’ll let you know how much service you have left.

Are you running low on service? Visit our Refill page to add more anytime.

Yes, your Hello Mobile phone will display a “Roam” or “RM” indicator on your screen when you’re in a roaming area.

While roaming, you can continue to make phone calls at no additional charge, using your monthly minutes. Availability and quality of coverage while roaming varies and is not guaranteed.

Every Hello Mobile plan includes international calling. All international minutes featured in your chosen plan may be used to call our select countries at NO additional charge.

If you would like to call countries NOT included in this list, you may purchase additional International minutes at the lowest rates available.

All calls must originate from the U.S. only.

Check out our International Page for more information.

Out of service? We’ve got you covered. Visit our Refills page to snag some extra Data and minutes to get you through those hectic months.

If you frequently find yourself purchasing Refills, consider upgrading to a plan with enough Data to suit your needs.

Your service begins once you activate any line on your plan, which will then be the start date for your billing cycle. If you’re unsure of when your billing cycle begins, log in to your account here.

If you’ve run out of Data or minutes, you can always purchase more at any time! Upgrade your plan and only pay the difference, or buy our refill option to hold you over until your next billing cycle – it’s completely up to you!

You can also enroll in Auto-Refill to make sure you never run out of service, keeping you connected no matter what.

Should you forget to make a payment, our Always On™ guarantee gives access to free text messages and 911 calling for 30 days after your service ends.

Unused service from your monthly plan will not carry over into your next month.

If you bought a refill and haven’t used it all, that service will last up to 30 days after purchase. Check the specific refill for more info.

Visit our Refills page to purchase additional service to supplement your monthly plan!

Setting up your device and configuring settings.

If your phone is turning on and off, you may need to reboot it

How to reboot an  Android phone:

1. Hold the power button on your phone to turn it off.
2. Once off, hold down the power and the volume down button until a recovery screen appears.
3. Use the volume down button to scroll to the “Reboot System Now” option.
4. Once “Reboot System Now” is highlighted, press the power button one last time.

How to Reboot an iPhone:

1. Hold the volume and side button at the same time until the power off slider appears.
2. Drag the slider and wait about 30 seconds for your phone to turn off.
3. Turn your phone back on by holding the side button until you see the Apple logo.

Rebooting should fix any problems you’re having with your phone turning off and back on by itself. If this does not solve the issue, please see your manufacturer’s warranty.

No, 5G will not be replacing 4G LTE. In fact, the two will coexist to help one another.  When you’re in a 5G supported area, your 5G capable phone will automatically connect to that network. If you happen to be in an area where our 5G network is still under construction, you’ll automatically have access to the 4G LTE high-speed network you’ve always used.

An IMEI Number is a 15-digit unique identifier for all GSM phones. An MEID is the 14-digit unique identifier for phones running on a CDMA. Both can be used for tracking purposes in the event your phone is either lost or stolen.  Even identical phone models will have different IMEI/MEID Numbers. These two sets of numbers can also identify if your phone is compatible with certain networks, including our own! To check if your phone is compatible with our network, click here.

For help finding your IMEI/MEID Number, take a look at our guide.

Hello Mobile gives you access to the largest 4G LTE/5G network, however, 5G coverage is dependent on your current location as some areas have stronger 5G strength than others.

If your phone displays a SIM Card error message, follow these steps to get your phone running again:

1. Turn your phone off.
2. Remove the SIM Card.
3. Make sure the SIM Card isn’t damaged or you’ll need a replacement.
4. Insert the SIM Card back into your phone.
5. Turn your phone back on.

Here’s a quick list on some of the most common SIM Card errors you may run into:

• SIM Lock
• SIM Invalid
• Network Lock

If you receive any of these error messages, your previous carrier may have enabled a lock or restriction to your phone, and will have to reach out to them to remove this.

Feel free to contact us anytime, Toll-Free, at 1-888 95-HELLO (43556), from Monday – Friday: 8:00 AM EST to 12:00 AM EST, and Saturday – Sunday: 8:00 AM EST to 8:00 PM EST.

A 5G icon will appear on your phone’s screen. If you are out of a 5G supported area, your phone will continue to run on Hello Mobile’s high-speed 4G LTE network.

Once the phone from your former carrier is deactivated, your number is Active on the Hello Mobile network.

We will also send you a text message and an email notifying you of your number’s Activation. If the phone you have on Hello Mobile’s network isn’t Activated yet, try turning it off and back on again to finish the activation.

If your transfer was unsuccessful, we’ll send you an email letting you know so you can try again.

5G stands for the 5th generation of technology. It offers greater bandwidth, leading to more expansive coverage, and greater reliability. With time, 5G will also enhance the speed at which Data is transmitted. However, you must have a 5G capable smartphone and be in a 5G supported area to experience 5G benefits.

If your cell phone is locked or frozen, a Master Reset (a.k.a. Factory Reset or Hard Reset) will probably unlock or unfreeze it.

Performing a Master Reset will result in the loss of all Data and information previously stored on your phone and return the phone to the factory settings.

This should be a last resort and should only be attempted after attempting to find other solutions failed to fix your phone. Be sure to perform a backup of your phone before attempting a Master Reset.

iPhone

1. Settings > General > Scroll down to Reset
2. Tap ‘Erase All Content and Settings’.
3. If required, enter your Passcode or Restrictions Passcode (If you’ve set one up.), and click ‘Erase iPhone’.
4. Enter your Apple ID and password, to remove your account from the device and turn Find My iPhone off.
5. The process will take a few minutes. You’ll know it’s is complete when you see the Welcome screen to begin setting the phone up again from scratch.

Android

1. From the home screen, tap the Phone icon.
2. Dial ##72786#.
3. Tap “Yes”.
4. Your phone should power back on again and configure.
5. If prompted, tap “Yes” to accept any updates.
6. Your phone will restart again once it has the latest updates.
7. Dial 1 (877) 544-3556 to perform a test call and confirm that your phone is activated.
8. If the test call fails, perform a Manual Update.

Android Network Reset

1. Ensure that Mobile Data is enabled by going to Settings and locating Mobile Data. This will vary depending on your Android phone. You may find it under mobile networks, Data usage or more.
2. Tap the switch OFF and then back ON. The color should change to green.
3. Go to Settings > Scroll down to System Updates > Tap Update Profile and wait for the process to complete. Tap YES to any updates if prompted. Your phone will now restart.
4. Call 1 (877) 544-3556 to verify your phone’s activation.

If you are still having trouble, please contact us for more help!

To set up your voicemail you’ll need to complete the following steps:

1. Turn on your Hello Mobile phone
2. Press and hold 1 on the keypad
3. Listen for the instructions to set up your voicemail

Please note: When you reset your voicemail, you will lose any saved messages, your voicemail greeting, and any other voicemail settings. Once the reset is complete, you will be able to follow the voicemail setup instructions above to customize your settings.

Hello Mobile strives to give our customers the absolute best wireless service imaginable, which means constantly updating our inventory of premium smartphones at affordable prices.

Visit our Shop page to view our entire selection of smartphones!