Will 5G replace 4G?
No, 5G will not be replacing 4G LTE. In fact, the two will coexist to help one another. When you’re in a 5G supported area,
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Is 5G accessible everywhere?
Hello Mobile gives you access to the largest 4G LTE/5G network, however, 5G coverage is dependent on your current location as some areas have stronger
How do I know if I’m using 5G?
A 5G icon will appear on your phone’s screen. If you are out of a 5G supported area, your phone will continue to run on
What is 5G?
5G stands for the 5th generation of technology. It offers greater bandwidth, leading to more expansive coverage, and greater reliability. With time, 5G will also
What network is Hello Mobile on?
Hello Mobile is on one of America’s largest 4G LTE/5G networks. Meaning you’ll have access to this network at absolutely no additional cost to you!
What are your customer support hours? Do you have chat?
Our expert Customer Support Team is available from Monday – Friday: 8:00 AM EST to 12:00 AM EST, and Saturday – Sunday: 8:00 AM EST to
How long will it take for my order to be shipped?
All orders usually take about 2-5 business days to be shipped. Once your order ships, we’ll email you a tracking number so you can follow
When can I start making calls and texts?
Your service with Hello Mobile starts the moment you activate your first line! As every scenario is different, here’s a quick guide to help you get
How do I join Hello Mobile?
Signing up for Hello Mobile is so easy; you can do it from the comfort of your couch! Start by selecting the plan that best
Where is my SIM Card?
SIM Cards typically ship between 2-5 business days. You will receive an email with your tracking details as soon as your order is shipped. Contact