What network is Hello Mobile on?

Hello Mobile is on one of America’s largest 4G LTE/5G networks. Meaning you’ll have access to this network at absolutely no additional cost to you! Visit our coverage map to check out the coverage in your area.

What are your customer support hours? Do you have chat?

Our expert Customer Support Team is available from Monday – Friday: 8:00 AM EST to 12:00 AM EST, and Saturday – Sunday: 8:00 AM EST to 8:00 PM EST, Toll-Free, at 1-888 95-HELLO (43556).  Chat support is available Monday – Friday: 8:00 AM

How long will it take for my order to be shipped?

All orders usually take about 2-5 business days to be shipped. Once your order ships, we’ll email you a tracking number so you can follow its progress. To get your FREE SIM Card shipped, make sure you Set Up your lines

When can I start making calls and texts?

Your service with Hello Mobile starts the moment you activate your first line! As every scenario is different, here’s a quick guide to help you get started. Did you? 1. Order a phone from Hello Mobile? If you purchased a phone

How do I join Hello Mobile?

Select a plan, choose a phone, and create your account. Start by selecting the plan that best fits your needs on our shop page, and the number of lines you’ll need. Once you’ve picked a plan, it’s time to decide

Where is my SIM Card?

SIM Cards typically ships between 2-5 business days. You will receive an email with your tracking details as soon as your order is shipped. Contact our Customer Support team if you have any questions or need assistance!