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We’re thrilled to let you know that Hello Mobile is upgrading to a new network! This means better coverage, faster speeds, and an all-around awesome experience. Don’t worry, we’re here to make this transition super easy for you.
What’s Going On?
Hello Mobile is stepping up its game with a new network. To keep enjoying your service with all these fantastic upgrades, you’ll need a new eSIM or SIM card—which we’re sending to you for FREE. How cool is that?
We suggest activating it as soon as it arrives to keep things running smoothly!
What Do You Need to Do?
It’s simple:
- Log in to your Hello Mobile account.
- Request your FREE eSIM/SIM card.
- Confirm or update your shipping address during the process. Easy peasy!
If your phone supports eSIM, you’ll get instructions to activate it right from your account. If not, we’ll ship you a physical SIM and send you an email once it’s on the way.
Got Questions? We’ve Got Answers!
Hello Mobile recently upgraded to a faster, more reliable network to enhance your coverage and speeds! As part of this change, a new eSIM or physical SIM card is needed. If you lost your service, it’s likely because your old SIM no longer works with our new network. Please log in to your Hello Mobile account to request your FREE eSIM or SIM card to get back online and enjoy the upgraded service.
We’re upgrading to a better network to give you faster speeds and improved coverage. The new eSIM/SIM will let your phone work on this upgraded network.
Your service will be interrupted. You won’t be able to make or receive calls, send texts, or use data until the new SIM is activated. So, don’t wait—activate it as soon as you get it!
Nope, it’s totally free! We’ve got you covered so your service keeps running smoothly.
Your new SIM card will be delivered by Amazon. Once it ships, you’ll get an email with tracking info. Expect it to arrive within 2-5 business days.
Yes! Every line on your account will get a new eSIM or SIM card, so everyone’s ready for the upgrade.
That depends on your phone! If it supports eSIM, that’s what you’ll get. If not, we’ll send you a physical SIM card.
Check your email for tracking info, and if you still need help, our friendly Customer Support team is here to assist you.
Try making a call to 954-900-9620 or use your data without Wi-Fi. If everything works like a charm, your eSIM is good to go!
We’re here to make this transition as smooth as possible. If you have any questions or need help, our Customer Support team is just a click or call away.
Thanks for being part of the Hello Mobile family—we can’t wait for you to experience all the great stuff this new network has to offer!
