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    • Plans
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  • Why Hello
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Hi. How can we help?

Common help topics: bring your own phone, upgrade plan, activation

How many SIM Cards will I receive?

Customers with multi-line plans will receive an upgraded SIM Card for each line. Each SIM Card will then be sent separately, and customers will receive…

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Why am I getting a new SIM Card?

We’ve upgraded our network, so that means your SIM Card will need an upgrade, too! Since we’re now one of America’s largest 4G LTE/5G networks,…

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What upgrades were made to the network?

We’re proud to announce that we are now one of America’s largest 4G LTE/5G networks. This means that you will now receive the same fast…

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Will my phone work on the new 5G network?

Of course! We’ve upgraded our network to one of America’s largest 4G LTE/5G networks, but that doesn’t mean 4G LTE is gone. Your new SIM…

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Will 5G replace 4G?

No, 5G will not be replacing 4G LTE. In fact, the two will coexist to help one another.  When you’re in a 5G supported area,…

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Is 5G accessible everywhere?

Hello Mobile gives you access to the largest 4G LTE/5G network, however, 5G coverage is dependent on your current location as some areas have stronger…

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How do I know if I’m using 5G?

A 5G icon will appear on your phone’s screen. If you are out of a 5G supported area, your phone will continue to run on…

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What is 5G?

5G stands for the 5th generation of technology. It offers greater bandwidth, leading to more expansive coverage, and greater reliability. With time, 5G will also…

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What network is Hello Mobile on?

Hello Mobile is on one of America’s largest 4G LTE/5G networks. Meaning you’ll have access to this network at absolutely no additional cost to you!…

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