How many SIM Cards will I receive?

Customers with multi-line plans will receive an upgraded SIM Card for each line. Each SIM Card will then be sent separately, and customers will receive tracking details for each order. You’ll also find the last four digits of the new

Why am I getting a new SIM Card?

We’ve upgraded our network, so that means your SIM Card will need an upgrade, too! Since we’re now one of America’s largest 4G LTE/5G networks, we’re sending you a SIM Card that is compatible with our new network to replace

What upgrades were made to the network?

We’re proud to announce that we are now one of America’s largest 4G LTE/5G networks. This means that you will now receive the same fast speeds, expansive coverage, and strong service but at the low prices, you’ve always had. As

Will my phone work on the new 5G network?

Of course! We’ve upgraded our network to one of America’s largest 4G LTE/5G networks, but that doesn’t mean 4G LTE is gone. Your new SIM Card will connect to whichever network is most compatible based on your current phone model

What network is Hello Mobile on?

Hello Mobile is on one of America’s largest 4G LTE/5G networks. Meaning you’ll have access to this network at absolutely no additional cost to you! Visit our coverage map to check out the coverage in your area.