How do Multi-line Plans work?

On a multi-line plan, you will receive a single bill at the beginning of the billing cycle that will be paid using the primary credit card attached to the account. All of your lines will share the same “base plan.”

How do I pay for my Hello Mobile plan?

Paying for your Hello Mobile plans couldn’t be easier! We let you pay over the phone or online and accept a variety of payment methods. You can pay with a credit or debit card in your name (Visa, MasterCard, Discover,

When does my service begin each month?

Your service begins once you activate any line on your plan, which will then be the start date for your billing cycle. If you’re unsure of when your billing cycle begins, log in to your account here.

How does Auto-Refill work?

Auto-Refill lets you pay your monthly service effortlessly. You are automatically enrolled when you join Hello Mobile but you may turn this feature on and off at your convenience. Let Auto-Refill replenish your Data and minutes every month so all

Where can I view my billing history?

You can view your billing history at any time by logging in to your My Mobile Account App, or into your account online and clicking Billing then “Payment History.” This shows a history of every payment made on your account.

Will I get a reminder when my payment due date is coming up?

Yes, we’ll always send you a reminder before your bill is due. Expect either a text message or email to help you remember!