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Hi. How can we help?

Common help topics: bring your own phone, upgrade plan, activation

Will 5G replace 4G?

No, 5G will not be replacing 4G LTE. In fact, the two will coexist to help one another.  When you’re in a 5G supported area,…

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Is 5G accessible everywhere?

Hello Mobile gives you access to the largest 4G LTE/5G network, however, 5G coverage is dependent on your current location as some areas have stronger…

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How do I know if I’m using 5G?

A 5G icon will appear on your phone’s screen. If you are out of a 5G supported area, your phone will continue to run on…

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What is 5G?

5G stands for the 5th generation of technology. It offers greater bandwidth, leading to more expansive coverage, and greater reliability. With time, 5G will also…

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What network is Hello Mobile on?

Hello Mobile is on one of America’s largest 4G LTE/5G networks. Meaning you’ll have access to this network at absolutely no additional cost to you!…

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