We’re thrilled to let you know that Hello Mobile is upgrading to a new network! This means better coverage, faster speeds, and an all-around awesome experience. Don’t worry, we’re here to make this transition super easy for you. What’s Going
We’ve upgraded our network, so that means your SIM Card will need an upgrade, too! Since we’re now one of America’s largest 4G LTE/5G networks, we’re sending you a SIM Card that is compatible with our new network to replace
All SIM Cards are typically shipped within 24 – 48 hours after address confirmation. If it’s been over seven days since you received your tracking details, and you still haven’t received your order, please give our Customer Support team a
Yes, you can! We know how important it is to keep your number, so we’ve made sure that you will continue to use your phone number throughout the process, even after shipment. To do this, we’ve attached a temporary number
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