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Hi. How can we help?

Common help topics: bring your own phone, upgrade plan, activation

Help – I can’t find my Settings

Can’t find your Settings app on your phone? No worries, we have you covered! Android Devices Your Settings app is usually associated with this icon…

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Having issues with your iPhone?

Get your calls, MMS messages, and Visual Voicemail working flawlessly. Here’s how! You may just have to update your iOS and carrier settings. This will…

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My phone keeps turning ON and OFF. How can I fix this?

If your phone is turning on and off, you may need to reboot it How to reboot an  Android phone: Hold the power button on…

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How do I find my phone’s IMEI/MEID Number?

Finding your phone’s unique IMEI/MEID Number is easy! Just dial *#06# on your keypad, and the IMEI/MEID Number should appear. You can also follow the…

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What is an IMEI/MEID Number?

An IMEI Number is a 15-digit unique identifier for all GSM phones. An MEID is the 14-digit unique identifier for phones running on a CDMA.…

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What do I do if I have a SIM card error message?

If your phone displays a SIM Card error message, follow these steps to get your phone running again: Turn your phone off. Remove the SIM…

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How does Wi-Fi Auto Connect™ work?

Saving Data = Saving Money! Keep your Data for when you need it most with our Wi-Fi  Auto Connect™ feature. Hello Mobile automatically connects your phone…

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How do I perform a Master Reset or Factory Reset for my locked or frozen phone?

If your cell phone is locked or frozen, a Master Reset (a.k.a. Factory Reset or Hard Reset) will probably unlock or unfreeze it. Performing a…

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How do I set up my voicemail?

To set up your voicemail you’ll need to complete the following steps: Turn on your Hello Mobile phone Press and hold 1 on the keypad Listen…

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What phones may be compatible with Bring Your Own Phone?

Many different factors determine whether a phone is compatible with the Hello Mobile Network, but the quickest way to find out is by checking your…

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