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Hi. How can we help?

Common help topics: bring your own phone, upgrade plan, activation

Having issues with your iPhone?

Get your calls, MMS messages, and Visual Voicemail working flawlessly. Here’s how! You may just have to update your iOS and carrier settings. This will…

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How do I find my SIM Card number?

Finding your SIM Card number depends on your phone. See below for detailed instructions by brand. Find My SIM Card Number on an iPhone: Go…

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What do I do if I have a SIM card error message?

If your phone displays a SIM Card error message, follow these steps to get your phone running again: Turn your phone off. Remove the SIM…

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How do I install a Hello Mobile SIM card?

If your phone’s SIM card is not compatible with our network, or if you do not have a SIM card kit, we are happy to send…

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