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  • Shop 
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  • Why Hello
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Hi. How can we help?

Common help topics: bring your own phone, upgrade plan, activation

What do I do if I have a SIM card error message?

If your phone displays a SIM Card error message, follow these steps to get your phone running again: Turn your phone off. Remove the SIM…

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How does Wi-Fi Auto Connect™ work?

Saving Data = Saving Money! Keep your Data for when you need it most with our Wi-Fi  Auto Connect™ feature. Hello Mobile automatically connects your phone…

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Why do I have a weak signal on my phone?

We’re sorry to hear you are experiencing weak signal strength. Many different factors can affect this: You may be outside our network’s coverage area You…

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How do I perform a Master Reset or Factory Reset for my locked or frozen phone?

If your cell phone is locked or frozen, a Master Reset (a.k.a. Factory Reset or Hard Reset) will probably unlock or unfreeze it. Performing a…

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How do I set up my voicemail?

To set up your voicemail you’ll need to complete the following steps: Turn on your Hello Mobile phone Press and hold 1 on the keypad Listen…

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