Menu
To unlock your phone from your current provider, there are a few requirements you need to meet. Please review the following guidelines.
- Prepaid Unlocking Policy: Infiniti Mobile will unlock prepaid devices upon request no later than one year after initial activation, provided that subscribers are in full compliance with their Terms and Conditions.
- Lifeline Unlocking Policy: Infiniti Mobile will unlock devices used for Lifeline services upon request no later than one year after initial activation, provided that subscribers are in full compliance with their Terms and Conditions.
No.
1-888-801-0012
- Contact Infiniti Mobile’s customer support by calling 1-888-801-0012.
- Inform the customer support representative that you would like to request an unlock for your device.
- Provide any necessary information or documentation requested by the representative to verify your eligibility.
- Follow the instructions given by the representative to complete the unlocking process.
Please note that the unlocking request may take some time to process, and additional steps or requirements may be communicated to you by the customer support representative.
Click here to read more about Infiniti Mobile Policy and unlock the full details.
Still need help?
We understand that sometimes customers may accidentally select the wrong provider option click here to be re-directed to the main page.
If you are still having issues we recommend reaching out to our dedicated Customer Support Specialists for personalized assistance.
