How does Auto-Refill work?

Auto-Refill lets you pay your monthly service effortlessly. You are automatically enrolled when you join Hello Mobile but you may turn this feature on and off at your convenience. Let Auto-Refill replenish your Data and minutes every month so all

Will I need a new SIM card for my phone?

When you Bring Your Own Phone to Hello Mobile you’re automatically eligible for a FREE SIM Card with FREE Shipping! Just choose Bring Your Own Phone option during Sign Up, and we’ll take care of it. The good news is your phone may

How do I install a Hello Mobile SIM card?

If your phone’s SIM card is not compatible with our network, or if you do not have a SIM card kit, we are happy to send you one for FREE. The SIM Card Kit you will receive should include your Hello

What phones may be compatible with Bring Your Own Phone?

Many different factors determine whether a phone is compatible with the Hello Mobile Network, but the quickest way to find out is by checking your phone’s IMEI/MEID Number. Head to our Bring Your Own Phone page to check your phone’s

Help Center

Phones Device and SIM help, BYOP and more See More Billing Find answers to questions about your statement See More My Account Manage your profile, account settings and plan See More Services Check out details on all our refills and

Where can I view my billing history?

You can view your billing history at any time by logging in to your My Mobile Account App, or into your account online and clicking Billing then “Payment History.” This shows a history of every payment made on your account.

Will I get a reminder when my payment due date is coming up?

Yes, we’ll always send you a reminder before your bill is due. Expect either a text message or email to help you remember!