Wi-Fi Auto-Connect™ locations

Hello Mobile has teamed up with these 50 sponsors to bring you our FREE Wi-Fi connection in over 10 million locations nationwide. All you need is the My Mobile Account App installed on your smartphone, and we’ll take care of

What network is Hello Mobile on?

Hello Mobile is on one of America’s largest 4G LTE/5G networks. Meaning you’ll have access to this network at absolutely no additional cost to you! Visit our coverage map to check out the coverage in your area.

My phone keeps turning ON and OFF. How can I fix this?

If your phone is turning on and off, you may need to reboot it How to reboot an  Android phone: Hold the power button on your phone to turn it off. Once off, hold down the power and the volume

What are your customer support hours? Do you have chat?

Our expert Customer Support Team is available from Monday – Friday: 8:00 AM EST to 12:00 AM EST, and Saturday – Sunday: 8:00 AM EST to 8:00 PM EST, Toll-Free, at 1-888 95-HELLO (43556).  Chat support is available Monday – Friday: 8:00 AM

Where can I find my account details for my current carrier?

When you bring your number to Hello, you must submit your account details from your current carrier. This information must be accurate to transfer your number to our network. In fact, mistakes in this section are the most common cause of