Will my phone work on the new 5G network?

Of course! We’ve upgraded our network to one of America’s largest 4G LTE/5G networks, but that doesn’t mean 4G LTE is gone. Your new SIM Card will connect to whichever network is most compatible based on your current phone model

Can I keep my Hello Mobile number on the upgraded network?

Yes, you can! We know how important it is to keep your number, so we’ve made sure that you will continue to use your phone number throughout the process, even after shipment. To do this, we’ve attached a temporary number

Configure your data with these Access Point Name (APN) Settings

Can’t connect your phone to our data network? Follow the instructions below to configure your APN settings and connect to the Hello Mobile Network. Data Settings for Android Devices Go to Settings and locate Wi-Fi & Mobile Data & make

Wi-Fi Auto-Connect™ locations

Hello Mobile has teamed up with these 50 sponsors to bring you our FREE Wi-Fi connection in over 10 million locations nationwide. All you need is the My Mobile Account App installed on your smartphone, and we’ll take care of

What network is Hello Mobile on?

Hello Mobile is on one of America’s largest 4G LTE/5G networks. Meaning you’ll have access to this network at absolutely no additional cost to you! Visit our coverage map to check out the coverage in your area.

My phone keeps turning ON and OFF. How can I fix this?

If your phone is turning on and off, you may need to reboot it How to reboot an  Android phone: Hold the power button on your phone to turn it off. Once off, hold down the power and the volume