Can I use my Hello Mobile service while my number is being transferred?

Absolutely! In fact, we’ll give you a temporary number to use while your number is transferring to Hello Mobile and will be able to make emergency phone calls.

Call 911 in Case of Emergencies

It is incredibly important to Hello Mobile that our customers can contact 911 whenever they need to. Therefore, you may make calls to 911 even during the number transfer process.

HOWEVER, the public safety dispatch center might not be able to call you back after you contact them as they could fail to receive a usable phone number from your handset.

For this reason, immediately explain your emergency and location in detail to the emergency operator after dialing 911.