Shipping – Why haven’t I received my SIM Card?

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All SIM Cards are typically shipped within 24 – 48 hours after address confirmation. If it’s been over seven days since you received your tracking details, and you still haven’t received your order, please give our Customer Support team a call at 1 (888) 95-HELLO, 1 (888) 954-3556. Our reps will confirm, or update your address and then place an order for a replacement SIM Card. Make sure to keep an eye out for an email with tracking details.

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