How will I know that my number has been successfully transferred from my old phone?

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Once the phone from your former carrier is deactivated, your number is Active on the Hello Mobile network.

We will also send you a text message and an email notifying you of your number’s Activation. If the phone you have on Hello Mobile’s network isn’t Activated yet, try turning it off and back on again to finish the activation.

If your transfer was unsuccessful, we’ll send you an email letting you know so you can try again.

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