Phones
My phone keeps turning ON and OFF. How can I fix this?
If your phone is turning on and off, you may need to reboot it How to reboot an Android phone: Hold the power button on
What is an IMEI/MEID Number?
An IMEI Number is a 15-digit unique identifier for all GSM phones. An MEID is the 14-digit unique identifier for phones running on a CDMA.
What do I do if I have a SIM card error message?
If your phone displays a SIM Card error message, follow these steps to get your phone running again: Turn your phone off. Remove the SIM
How will I know that my number has been successfully transferred from my old phone?
Once the phone from your former carrier is deactivated, your number is Active on the Hello Mobile network. We will also send you a text
How do I perform a Master Reset or Factory Reset for my locked or frozen phone?
If your cell phone is locked or frozen, a Master Reset (a.k.a. Factory Reset or Hard Reset) will probably unlock or unfreeze it. Performing a
How do I set up my voicemail?
To set up your voicemail you’ll need to complete the following steps: Turn on your Hello Mobile phone Press and hold 1 on the keypad Listen
Which smartphones does Hello Mobile offer?
Hello Mobile strives to give our customers the absolute best wireless service imaginable, which means constantly updating our inventory of premium smartphones at affordable prices.