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Hi. How can we help?

Common help topics: bring your own phone, upgrade plan, activation

How many SIM Cards will I receive?

Customers with multi-line plans will receive an upgraded SIM Card for each line. Each SIM Card will then be sent separately, and customers will receive…

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Why am I getting a new SIM Card?

We’ve upgraded our network, so that means your SIM Card will need an upgrade, too! Since we’re now one of America’s largest 4G LTE/5G networks,…

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What upgrades were made to the network?

We’re proud to announce that we are now one of America’s largest 4G LTE/5G networks. This means that you will now receive the same fast…

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Having issues with your iPhone?

Get your calls, MMS messages, and Visual Voicemail working flawlessly. Here’s how! You may just have to update your iOS and carrier settings. This will…

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Shipping – Why haven’t I received my SIM Card?

All SIM Cards are typically shipped within 24 – 48 hours after address confirmation. If it’s been over seven days since you received your tracking…

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Will my phone work on the new 5G network?

Of course! We’ve upgraded our network to one of America’s largest 4G LTE/5G networks, but that doesn’t mean 4G LTE is gone. Your new SIM…

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