Customers with multi-line plans will receive an upgraded SIM Card for each line. Each SIM Card will then be sent separately, and customers will receive tracking details for each order. You’ll also find the last four digits of the new SIM Card under each of your Hello Mobile lines.
We will transfer each number individually once we see usage on each SIM Card. This will happen automatically, and we’ll send an SMS with the phone number transferred once it’s complete. Number transfers should only take about 15 – 20 minutes. If your transfer is taking longer, give us a call at 1 (888) 95-HELLO, 1 (888) 954-3556 for help.