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Hi. How can we help?

Common help topics: bring your own phone, upgrade plan, activation

Why won’t my SIM Card work with my ZTE smartphone?

If you have a ZTE smartphone and have received an error message after inserting your new SIM Card, then you’ve come to the right place!…

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How many SIM Cards will I receive?

Customers with multi-line plans will receive an upgraded SIM Card for each line. Each SIM Card will then be sent separately, and customers will receive…

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Why am I getting a new SIM Card?

We’ve upgraded our network, so that means your SIM Card will need an upgrade, too! Since we’re now one of America’s largest 4G LTE/5G networks,…

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Having issues with your iPhone?

Get your calls, MMS messages, and Visual Voicemail working flawlessly. Here’s how! You may just have to update your iOS and carrier settings. This will…

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Will my phone work on the new 5G network?

Of course! We’ve upgraded our network to one of America’s largest 4G LTE/5G networks, but that doesn’t mean 4G LTE is gone. Your new SIM…

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Can I keep my Hello Mobile number on the upgraded network?

Yes, you can! We know how important it is to keep your number, so we’ve made sure that you will continue to use your phone…

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