It is incredibly important to Hello Mobile that our customers can contact 911 whenever they need. Therefore, you may make calls to 911 even during the number transfer process. HOWEVER, the public safety dispatch center might not be able to
Yes, you can! Hello Mobile makes transferring your number to our 4G LTE/5G network quick & easy! You can bring your own number at any time, but for the smoothest transfer possible, we recommend waiting until your phone is ready
We’re sorry to hear you are experiencing weak signal strength. Many different factors can affect this: You may be outside our network’s coverage area You may be roaming Your current location may have weaker than average signal strength Weather, terrain,
If your cell phone is locked or frozen, a Master Reset (a.k.a. Factory Reset or Hard Reset) will probably unlock or unfreeze it. Performing a Master Reset will result in the loss of all Data and information previously stored on your phone
Backing up your smartphone’s data lets you keep your information even if something happens to your physical device. Performing frequent backups is the best way to ensure the preservation of important data. You may want to back up your phone
To set up your voicemail you’ll need to complete the following steps: Turn on your Hello Mobile phone Press and hold 1 on the keypad Listen for the instructions to set up your voicemail Please note: When you reset your voicemail, you
Your service begins once you activate any line on your plan, which will then be the start date for your billing cycle. If you’re unsure of when your billing cycle begins, log in to your account here.
If you’ve run out of Data or minutes, you can always purchase more at any time! Upgrade your plan and only pay the difference, or buy our refill option to hold you over until your next billing cycle – it’s completely up
Hello Mobile coverage is always expanding, especially so with our newly expanded 4G LTE/5G network. Visit our Cover Map to see if Hello Mobile is available in your area. If you aren’t covered yet be sure to check back frequently,
Unused service from your monthly plan will not carry over into your next month. If you bought a refill and haven’t used it all, that service will last up to 30 days after purchase. Check the specific refill for more
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