My phone keeps turning ON and OFF. How can I fix this?

If your phone is turning on and off, you may need to reboot it How to reboot an  Android phone: Hold the power button on your phone to turn it off. Once off, hold down the power and the volume

What is an IMEI/MEID Number?

An IMEI Number is a 15-digit unique identifier for all GSM phones. An MEID is the 14-digit unique identifier for phones running on a CDMA. Both can be used for tracking purposes in the event your phone is either lost

What do I do if I have a SIM card error message?

If your phone displays a SIM Card error message, follow these steps to get your phone running again: Turn your phone off. Remove the SIM Card. Make sure the SIM Card isn’t damaged or you’ll need a replacement. Insert the

How will I know that my number has been successfully transferred from my old phone?

Once the phone from your former carrier is deactivated, your number is Active on the Hello Mobile network. We will also send you a text message and an email notifying you of your number’s Activation. If the phone you have

How do I perform a Master Reset or Factory Reset for my locked or frozen phone?

If your cell phone is locked or frozen, a Master Reset (a.k.a. Factory Reset or Hard Reset) will probably unlock or unfreeze it. Performing a Master Reset will result in the loss of all Data and information previously stored on your phone

How do I back up my smartphone’s data?

Backing up your smartphone’s data lets you keep your information even if something happens to your physical device. Performing frequent backups is the best way to ensure the preservation of important data. You may want to back up your phone

How do I set up my voicemail?

To set up your voicemail you’ll need to complete the following steps: Turn on your Hello Mobile phone Press and hold 1 on the keypad Listen for the instructions to set up your voicemail Please note: When you reset your voicemail, you